Bethany Steller
Swartz Creek
Summary
Dedicated Head Cashier with expertise in cash handling, customer service, and team training. Proven track record in enhancing customer satisfaction and streamlining operations.
Overview
21
21
years of professional experience
Work History
Head Cashier
Home Depot
Fenton, MI
04.2013 - Current
- Trained and mentored new cashiers, enhancing team performance and service efficiency.
- Implemented streamlined cash handling procedures to reduce discrepancies and improve accuracy.
- Supervised daily cash operations and ensured accurate transaction processing.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
- Contributed to achieving store sales targets by suggesting additional purchases to customers, based on their needs and preferences.
- Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
- Collaborated with team members to maintain clean and organized checkout area, promoting a positive shopping environment.
- Enhanced team productivity by training new cashiers in efficient checkout procedures and customer service standards.
- Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
Assisted Living Caregiver
Sugar Bush Assisted Living
Flint, MI
04.2010 - 09.2010
- Provided compassionate care and support to residents, enhancing daily living experiences.
- Assisted with medication management, ensuring adherence to prescribed regimens.
- Monitored resident health, reporting changes to medical staff for timely interventions.
- Maintained accurate documentation of care provided, improving communication with families and staff.
- Assisted clients with personal hygiene, promoting dignity and maintaining a clean environment for their comfort.
Assisted Living Caregiver
in Home
Flint, MI
04.2009 - 03.2010
- Implemented activities that promoted social engagement and emotional well-being among residents.
- Led efforts to enhance quality of life through individualized attention and community involvement initiatives.
- Supported meal planning and preparation efforts, ensuring nutritious options were available for diverse dietary needs among residents.
- Continuously monitored residents'' well-being and promptly addressed any concerns to maintain a safe and nurturing living environment.
Cashier
Dollar World
Grand Rapids, MI
09.2005 - 05.2006
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper balance at shift end.
- Assisted in inventory management by restocking shelves and organizing merchandise.
Education
Associate of Science - General Studies
Charles Stewart Mott Community College
Flint, MISkills
- Cash handling
- Store operations
- Scheduling skills
- Point of sale systems
- Task prioritization
- Multitasking skill
Timeline
Head Cashier
Home Depot
04.2013 - Current
Assisted Living Caregiver
Sugar Bush Assisted Living
04.2010 - 09.2010
Assisted Living Caregiver
in Home
04.2009 - 03.2010
Cashier
Dollar World
09.2005 - 05.2006
Associate of Science - General Studies
Charles Stewart Mott Community College