Bethany Velting
Club Customer Service
Hudsonville,MI
Summary
Club customer service associate with experience at Cabela's, skilled in delivering excellent customer experiences, supporting team operations, and resolving issues efficiently. Demonstrates strong communication, problem solving, and adaptability, with a proven ability to take initiative and contribute to a positive, high performing team environment.
Overview
4
4
years of professional experience
Work History
ABA Technician
Children's Therapy Corner
Wyoming, MI
11.2024 - Current
- Implementing individualized treatment plans based on assessment findings and best practice guidelines.
- Provided direct instruction to clients on a variety of skills, including communication, socialization, and self-care.
Club Customer Service
Cabela's
Grandville, MI
11.2021 - Current
- Building and maintaining a strong customer relationship by providing personalized assistance and clear communication regarding products, services, and account information.
- Promoted and explained loyalty programs and credit card benefits, consistently supporting team sales goals through upselling and cross-selling.
- Collaborated with team members to ensure smooth daily operations and deliver consistent, high-quality customer service.
- Assisted in training or supporting new team members by sharing knowledge of procedures, systems, and customer service expectations.
Education
Bachelor of Science - Psychology
Grace Christian University
05-2024
Skills
- Communication Skills
- Time Management
- Customer Service
- Data Collection
- Decision-Making
- Problem Solving
- Team Collaboration
- Customer Satisfaction
References
Scott Shaw
Dean and Professor of Business Innovation & Public Service at Grace Christian University: PhD in Health Psychology and Behavioral Medicine, and a Doctorate in Educational Leadership
Phone: (616) 530-7754
Email: sshaw@gracechristian.edu
Jacob Bartell
Retail Manager - Fishing & Camping
Phone: (989) 444-8360
Email: jbartell@basspro.com
Annie Disney
Clinical Coordinator (Occupational Therapist)
Phone: (269) 267-8168
Email: annie.m.disney@gmail.com
Timeline
ABA Technician
Children's Therapy Corner
11.2024 - Current
Club Customer Service
Cabela's
11.2021 - Current
Bachelor of Science - Psychology
Grace Christian University