Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Bethany Ward

Sales And Customer Experience Professional
Cleveland,TX

Summary

Results-driven professional with expertise in sales and customer service, focused on enhancing client satisfaction and driving revenue growth. Skilled in relationship building, upselling, and operational efficiency through effective inventory management and documentation. A collaborative team player dedicated to achieving organizational goals and contributing to business success.

Overview

5
5
years of professional experience

Work History

Sales Management Assistant

Enterprise Holdings
05.2022 - Current
  • Supported contract negotiations with clients by providing necessary documentation, background information, and pricing details as needed.
  • Provided comprehensive support for Sales Managers, enabling them to focus on closing deals and achieve company-wide goals.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
  • Successfully directed fleet operations and managed multi-branded services throughout the city.
  • Cultivated strategic partnerships with body shops, dealerships, and insurance providers to tailor solutions that meet specific client needs.
  • Delivered high-quality customer care to corporate accounts and individual customers, fostering strong relationships and ensuring satisfaction while identifying additional sales opportunities.

Emergency Medical Technician

Events EMS
08.2019 - Current
  • Enhanced patient outcomes by streamlining the assessment process, quickly identifying chief complaints and prioritizing treatment interventions based on thorough evaluations of vital signs, physical conditions, and medical histories.
  • Improved equipment readiness through rigorous inspection, maintenance, and restocking of ambulance supplies and tools.
  • Ensured precise documentation of patient information and interventions, completing detailed reports in accordance with legal requirements and industry standards.
  • Maintained composure and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Demonstrated versatility by responding to a diverse range of emergency calls, from traffic accidents to acute medical conditions, while coordinating effectively with team members and other emergency services.
  • Utilized strong interpersonal skills to reassure patients and families during emergencies, reducing anxiety and fostering cooperation.

Sales Associate

Club Pilates Franchise LLC
03.2021 - 07.2021
  • Greeted members and provided detailed information about Pilates memberships, class schedules, and promotional offers, contributing to high member retention rates.
  • Exceeded monthly sales targets by effectively promoting private sessions and following up consistently with potential clients.
  • Enhanced member satisfaction through personalized service, promptly addressing inquiries and providing exceptional support during the onboarding process.
  • Conducted introductory sessions to highlight the benefits of Pilates and convert objections into opportunities for engagement.
  • Assisted in organizing community events and workshops to promote the club and attract new members.

Nursing Aide

MD Anderson
10.2019 - 10.2020
  • Streamlined workflow processes by effectively managing supply inventory and ensuring availability during critical times.
  • Monitored and conveyed important patient information to healthcare staff to optimize treatment planning and care delivery.
  • Enhanced patient comfort by providing compassionate care and establishing trust with individuals from diverse cultural backgrounds.
  • Provided immediate assistance in emergency and routine situations, evaluating needs and delivering appropriate care.
  • Collaborated with multidisciplinary teams to develop individualized care plans and improve overall efficiency.
  • Monitored patients' status, reported abnormalities to nursing personnel, and assisted with daily rounds, including documenting vital signs.

Education

Bachelor of Science - Kinesiology

Stephen F Austin State University
Nacogdoches, TX
05.2001 -

Skills

Critical Thinking

Adaptability and Flexibility

Excellent Communication

Customer Relationship Management

Team Leadership

Time Management and Task Prioritization

Upselling Techniques

Accomplishments

  • Achieved 3rd place in Multi-Regional Sales.
  • Ranked in the Top 5 in Sales Matrix (4 times).
  • Consistently placed in the top half for Sales in Protection Plans.
  • Currently ranked as the top performer in Vehicle Sales and leads.
  • Attained a Top 5 rating in customer service satisfaction.

Timeline

Sales Management Assistant

Enterprise Holdings
05.2022 - Current

Sales Associate

Club Pilates Franchise LLC
03.2021 - 07.2021

Nursing Aide

MD Anderson
10.2019 - 10.2020

Emergency Medical Technician

Events EMS
08.2019 - Current

Bachelor of Science - Kinesiology

Stephen F Austin State University
05.2001 -

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Bethany WardSales And Customer Experience Professional