Summary
Overview
Work History
Education
Skills
Accomplishments
Leadership & Volunteer Experience
Websites
References
Timeline
Generic

Coby Callahan

Chattanooga,TN

Summary

I am an experienced and results-driven professional with a proven track record in sales, customer service, and leadership roles. With a passion for exceeding targets and delivering exceptional customer experiences, I bring a strategic approach to driving revenue growth and maintaining strong customer relationships.

Overview

7
7
years of professional experience

Work History

Sales Management Assistant

Enterprise Mobility
05.2024 - Current
  • Shoulders and operates branch during absence of manager
  • Drives sales and customer service while assisting customers with insurance, retail, and dealership contracts
  • Assists in onboarding process by training new management trainees and interns in sales pitches and customer service phone calls/follow-ups
  • Utilize warm leads to perform warm calls for car sales division

Sales Management Trainee

Enterprise Mobility
06.2023 - 05.2024
  • Attended four elite events for top sales performance in East Tennessee based on monthly sales matrix
  • Multiple top five finishes in sales in the state of Tennessee based on statewide monthly sales matrix
  • Placed top ten in sales in East Tennessee 9/11 months based on monthly sales matrix
  • Assisted in leading sales trainings in Chattanooga area for interns and trainees
  • Assisted in raising monthly branch customer service scores to above corporate average

Station Team Lead

FedEx Express
02.2021 - 02.2023
  • Assisted in staff training by showing handlers and couriers how to perform station duties
  • Coordinated employees throughout shifts by communicating our daily goals and providing them with information to meet daily goals
  • Helped lower and upper management with strategies for better production
  • Set up the station sort in the computers to help the company keep track of productivity
  • Reviewed operation reports and communicate them to the team

Furniture Salesman

Big Lots
01.2019 - 01.2021
  • Assisted customers with any shopping needs or questions
  • Helped provide information and sell furniture to customers in the furniture department
  • Answered customer phone calls and assisted them with store information
  • Carried out transactions on cash register, including cash, card, and check payments
  • Assisted in managing store inventory

Produce Associate, Cashier, & Customer Service

Food City
06.2017 - 10.2018
  • Assisted in produce department advertisements and sales
  • Communicated with customers about produce specials and assisted with any questions they had
  • Maintained high customer service standards in a fast-paced environment

Education

BBA - Business Administration in Management

Dalton State College
Dalton, GA
05.2023

Skills

Professional:

  • Sales strategy development
  • Interpersonal communication skills
  • Product and Service Sales
  • Upselling and Cross Selling
  • Sales Development
  • Sales Performance Improvement
  • Cold-calling

Technical:

  • Microsoft Word, Excel, & Powerpoint
  • Microsoft Teams
  • Zoom
  • LinkedIn

Accomplishments

HOPE Scholarship Recipient 2018-2023

Leadership & Volunteer Experience

Mentor at Junior Achievement Discovery Center in Dalton, GA

References

  • Dr. Marilyn Helms, Dean of Wright School of Business, Dalton State College, (706) 272-2600, mhelms@daltonstate.edu
  • Mr. Logan Partin, Operations Manager, FedEx Express, (423) 902-3293, lpartin@gmail.com
  • Mrs. Kirsten Ramsey, Chattanooga Area Manager, Enterprise Mobility, (865) 684-8625, Kirsten.Ramsey@em.com

Timeline

Sales Management Assistant

Enterprise Mobility
05.2024 - Current

Sales Management Trainee

Enterprise Mobility
06.2023 - 05.2024

Station Team Lead

FedEx Express
02.2021 - 02.2023

Furniture Salesman

Big Lots
01.2019 - 01.2021

Produce Associate, Cashier, & Customer Service

Food City
06.2017 - 10.2018

BBA - Business Administration in Management

Dalton State College

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Coby Callahan