Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Bethany Wood

Fayetteville,AR

Summary

Dynamic barista with a proven track record at Starbucks, excelling in customer service and conflict mediation. Recognized for enhancing customer experiences through personalized beverage creations and effective communication. A dedicated team player skilled in time management and multitasking, consistently fostering a positive atmosphere and driving sales through upselling techniques.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
11.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.

Education

High School Diploma -

Smithson Valley High School
Spring Branch, TX
05.2024

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Active listener
  • Adaptive and creative
  • Conflict mediation
  • Multitasking and organization
  • Team collaboration
  • Positive and professional
  • Customer service

Accomplishments

I made a lot of products for fashion design and used to join many fun fashion competitions in the area! I participated and designed for a non profitable organization called fashion able creating a lovely outfit that catered to my model's disability. I also used to be in landscaping classes and competed in nursery competitions as well as showing livestock.

Certification

I have a certificate in business.

Timeline

Barista

Starbucks
11.2022 - Current

High School Diploma -

Smithson Valley High School

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