Summary
Overview
Work History
Education
Skills
Timeline
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Bethany Zeigler

Lakeland,FL

Summary

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.

Overview

3
3
years of professional experience

Work History

Patient Care Assistant

Lakeland Regional Health Medical Center
10.2023 - Current
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Documented patient information and care activities in electronic health record.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.

Deputy Clerk of the Court

Polk County Courthouse
12.2022 - 10.2023
  • Collaborated with other court staff to develop standard operating procedures for efficient workflow among departments.
  • Demonstrated flexibility in adapting to changing priorities and effectively managing multiple tasks simultaneously while maintaining attention to detail and accuracy.
  • Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
  • Created documents with applicant information and verified data against [Type] database information.

Car Wash Operator

Clean Machine Carwash
10.2021 - 07.2022
  • Resolved customer complaints promptly and professionally, maintaining a strong focus on customer satisfaction.
  • Utilized high-pressure washers to clean vehicles and equipment.
  • Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
  • Managed cash transactions accurately, ensuring proper handling of payments from customers.
  • Greeted customers and assessed needs to recommend suitable car wash services.
  • Exceeded customer expectations with meticulous attention to detail during interior vacuuming and window cleaning tasks.

Customer Service Representative

Defy Lakeland
12.2020 - 08.2021
  • Maintained up-to-date knowledge of product and service changes.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Responded proactively and positively to rapid change.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Sought ways to improve processes and services provided.

Education

High School Diploma -

Hillsborough Community College
Plant City, FL
05.2027

High School Diploma -

Lakeland Senior High School
Lakeland, FL
05.2022

Skills

  • Healthcare operations
  • Feeding Assistance
  • Certified Medication Aide (CMA)
  • Supporting personal needs
  • Emergency Response
  • Monitoring tools
  • Tube feedings and medications familiarity
  • Legal Terminology
  • Money Handling
  • Problem-solving abilities
  • Document Review

Timeline

Patient Care Assistant

Lakeland Regional Health Medical Center
10.2023 - Current

Deputy Clerk of the Court

Polk County Courthouse
12.2022 - 10.2023

Car Wash Operator

Clean Machine Carwash
10.2021 - 07.2022

Customer Service Representative

Defy Lakeland
12.2020 - 08.2021

High School Diploma -

Hillsborough Community College

High School Diploma -

Lakeland Senior High School

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Bethany Zeigler