Bethany Rocha
Hesperia
Summary
Customer service expert with 5 years of experience in optimizing service delivery and patient satisfaction in both healthcare and fast food environments. Demonstrated skills in time management, adaptability, and food safety, with a successful history of process improvement and elevated feedback scores. Committed to exceptional service and fostering teamwork.
Overview
5
5
years of professional experience
Work History
Room service associate
Banner Health
03.2021 - 09.2021
- Delivered exceptional room service to patients, ensuring timely meals and enhancing overall patient satisfaction.
- Streamlined meal delivery processes, significantly reducing wait times and improving patient feedback scores.
- Coordinated with dietary staff to customize meal plans, accommodating patient preferences and dietary restrictions effectively.
Bakery
QuikTrip
06.2019 - 02.2021
- Assisted in high volume bakery production including preparing dough, cookies, and pastries.
- Caught, frosted, and decorated donuts to meet quality and presentation standards.
- Maintained a clean and organized work area, following food safety and sanitation guidelines.
Manager
Burger King
09.2016 - 05.2019
- Led a team of 15 to enhance service efficiency, resulting in reduced wait times and improved customer satisfaction scores.
- Fostered a positive team environment, enhancing employee morale and promoting collaboration among staff members.
- Coordinated daily operations to optimize workflow, leading to marked gains in team efficiency and customer service delivery.
Education
High School Diploma -
Cyber High
Phoenix, AZSkills
- Customer Service: Experienced
- Time Management: Expert
- Adaptability: Experienced
- Food Safety: Experienced
Languages
Spanish: Proficient
Timeline
Room service associate
Banner Health
03.2021 - 09.2021
Bakery
QuikTrip
06.2019 - 02.2021
Manager
Burger King
09.2016 - 05.2019
High School Diploma -
Cyber High