Bethlehem Desalegn
Mount Prospect,Il
Summary
Highly motivated and versatile professional with experience in mechanical engineering, customer service, and production control auditing. Seeking to leverage diverse skill sets and knowledge in a challenging role that offers opportunities for professional growth and development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Customer Service Agent
Ethiopian Airlines
Chicago, USA
04.2024 - Current
- Provided exceptional customer service, handling complex inquiries and resolving customer issues effectively
- Experience using SABRE software for managing reservations, ticketing, and travel bookings efficiently
- Managed a team of customer service agents, ensuring adherence to company policies and procedures
- Coordinated with various departments to ensure seamless customer experiences and timely resolution of issues
- Implemented service improvement initiatives, resulting in enhanced customer satisfaction
Junior Mechanical Engineer
Ries Engineering Sh.co
, Ethiopia
02.2022 - 12.2022
- Assumed the role of a junior engineer, engaging in both theoretical and practical training sessions at Ries Engineering Share Company
- Facilitated the transition from being the exclusive distributor of Caterpillar earthmoving equipment to becoming an authorized dealer for Hyundai, Dressta, Cummins, and Amman Construction machines
- Developed a comprehensive understanding of hydraulic systems, machine electronics, power generation, power train, control, and monitoring systems, enhancing efficiency in parts identification and repair
- Conducted preventive maintenance, inspections, troubleshooting, and repairs for various machinery brands, including Caterpillar, Cummins, Hyundai, Dressta, and Ammann, while strictly adhering to brand-specific standard procedures
- Proficiently utilized manufacturer standard service and parts manuals such as SIS - CAT, Quickserveonline – Cummins, and HCE Portal
- Acted as a Product Support Sales Representative, contributing to Supply Chain Management by communicating with customers, overseeing logistics, warehouse operations, and coordinating with the main company in Dubai
- Collaborated with engineers, purchasers, and suppliers to implement changes and adjustments in cost estimates, actively participating in bid and proposal preparation, resulting in successful acquisition of new business opportunities
- Managed production plans in alignment with customer needs and supply availability, demonstrating proficient project management skills
- Modified designs to meet requirements and eliminate malfunctions
Internship Trainer
Ries Engineering Sh.co
, Ethiopia
03.2019 - 03.2020
- Completed online training, attended seminars, and participated in webinars to enhance technical skills
- Received a certificate of completion from Caterpillar University
- Worked with the maintenance team on Electronic Control Module (ECM) and ET Software-assisted troubleshooting, repairing, and Pre-Delivery Inspection (PDI) of CAT products
- Produced technical reports of engineering activities and accomplished tasks
- Assisted senior engineers in various tasks, including CAD design, prototype testing, and data analysis
Education
Bachelor Of Science - Mechanical Engineering
Addis Ababa University
Ethiopia12.2020
Skills
- Proficient in CAD software
- Proficient in SABRE
- Strong problem-solving and analytical skills
- Effective communication and team work abilities
- Familiarity with policies, procedures, and corporate structures
- Ability to prioritize tasks, maintain attention to detail and meet deadlines
- Ability to thrive in a fast-paced environment
- Microsoft Office Suite
- Mechanical Engineering Knowledge
- Project Management
- Technical Writing
- Troubleshooting
- Self-motivated with exceptional organizational skills
- Proficient in customer service software and airline reservation systems
- Ability to handle high-stress situations calmly and efficiently
- Knowledge of airline policies and procedures
Certification
- Technicians for Africa Certificate of Completion - Caterpillar Global Dealer Learning
- Mulesoft Developer
Timeline
Senior Customer Service Agent
Ethiopian Airlines
04.2024 - Current
Junior Mechanical Engineer
Ries Engineering Sh.co
02.2022 - 12.2022
Internship Trainer
Ries Engineering Sh.co
03.2019 - 03.2020
Bachelor Of Science - Mechanical Engineering
Addis Ababa University