Beth Thibodeaux
Salesforce Certified Administrator
Denver,CO
Summary
Top-notch Salesforce Certified Administrator with a solid 13 year background in configuring various aspects of Salesforce. Collaborative and dedicated to improving and optimizing business automations. Strong understanding of Salesforce declarative development. Skilled in user management, data management, security management, integration, reports/dashboards and training. Proven ability to analyze, design, and optimize business processes. Excellent communication and interpersonal skills that demonstrated by fostering open communication and meaningful collaboration with colleagues and stakeholders. Ready to help teams achieve organizational goals.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Salesforce Administrator
SCP Health
11.2010 - 06.2023
- Reduced clinician onboarding from 70 to 20 days by building and enhancing Salesforce Flows, Process Builders, and Workflow Rules
- Improved clinician credentialing and contracting cycle times from 104 to 21 days
- Refactored Flows to decrease technical debt, system errors, and future rework
- Integrated, customized, and supported: DocuSign, Conga CLM, Definitive HealthCare, MS Outlook, Enhanced Related Lists, and various Salesforce Labs apps
- Created reports and dashboards for the Clinician Contracting department to provide leadership with actionable insights
- Assisted developers with diagnosing and resolving Apex Class and Apex Trigger issues
- Performed Business Analysis and Project Management tasks using agile methodologies
- Collaborated with stakeholders and colleagues on business processes and technical documentation
- Created and maintained end-user training guides.
Help Desk Support Specialist
SCP Health
11.2006 - 11.2010
- Imaged and configured Windows desktops and laptops for new users
- Performed user account management within Active Directory
- Diagnosed and resolved issues pertaining to viruses, malware, MS Outlook, and Windows Operating System
- Trained users on submitting new requests and support tickets via Salesforce Service Cloud
Help Desk Support Technician
Aggreko
05.2004 - 11.2006
- Assisted users with password resets and login issues
- Imaged and configured desktops and laptops for new users
- Assisted users with maintaining data on company intranet site
Education
Master of Science - Information Technology Management
2012
Bachelor of Science - Information Technology
2010
Skills
- Salesforce Administration
- Salesforce Optimization
- Salesforce Training
- DocuSign
- Conga
- Apex Data Loader
- Transact-SQL (T-SQL)
- Critical Thinking
- User Adoption
- User Acceptance Testing (UAT)
Certification
- Salesforce Certified Administrator (SCA) - Salesforce Issued Jun 2023 - Expires Jun 2024 - Certification Number: 3454380
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Salesforce Administrator - SCP Health
11.2010 - 06.2023
Help Desk Support Specialist - SCP Health
11.2006 - 11.2010
Help Desk Support Technician - Aggreko
05.2004 - 11.2006
Western Governors University - Master of Science, Information Technology Management
Western Governors University - Bachelor of Science, Information Technology
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