Betsabe M Martinez
Sylmar,California
Summary
I stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. I'm a dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
2
2
years of professional experience
Work History
HVAC Appointment Setter
Telemarketing Services
Canoga Park, CA
02.2026 - Current
- **Conducted outbound calls to potential clients to schedule appointments for services.**
- **Collaborated with team members to refine scripts and improve call effectiveness.**
- **Provided detailed information about services, addressing client concerns promptly.**
- **Scheduled follow-up calls to ensure customer satisfaction and maintain engagement levels.**
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Answered phone calls and answered questions from potential customers..
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers..
Cleaner Helper
Mayte
Los Angeles, CA
12.2023 - 02.2026
- Cleaned office areas to meet client standards and expectations.
- Maintained solid working relationships with clients and co-workers.
- Removed office trash, cleaned desktops and dusted technology.
- Used special cleaning chemicals to sanitize high-traffic areas.
- Requested supplies for out-of-stock cleaning items.
- Washed windows and mirrors using water and soap for pristine finish.
Receptionist
Grupo Legal Del Sure De Califorina
Burbank, CA
01.2025 - 10.2025
- Anticipated guest needs, delivering exceptional customer service to exceed expectations.
- Answered questions regarding company pricing and policies.
- Routed messages, coordinated appointments, and directed personnel to various departments.
- Greeted incoming guests and directed individuals to appropriate personnel.
- Treated visitors with friendly, approachable attitude.
- Maintained clean and orderly reception area, including seating and reading materials.
Education
High School Diploma - undefined
North Hollywood High School
North Hollywood, CA06.2023
Skills
Spearheaded initiatives to reduce energy consumption across operations
Executed routine maintenance tasks to ensure operational efficiency and adherence to safety standards
Implemented robust organizational strategies to optimize team efficiency and productivity
Leveraged strong telephone skills to ensure clear and professional communication with clients and colleagues
Assisted in managing front desk operations to enhance guest experiences and improve workflow efficiency Supported team collaboration to address guest questions and resolve concerns in a timely manner Adopted effective front desk management techniques to elevate service quality
Optimized workflow by implementing effective time management strategies to enhance productivity
Cultivated an inclusive atmosphere to strengthen team collaboration and boost morale
Supported team collaboration to improve adaptability in project tasks Assisted in implementing flexible strategies to boost team productivity and morale Fostered a culture that welcomed change and innovation
Optimized scheduling and prioritization of tasks to enhance productivity
Scheduled and confirmed appointments to optimize client engagement
Assisted individuals in navigating challenges with understanding and support Fostered a calm environment to facilitate open communication Provided guidance to enhance interpersonal relationships
Assisted in managing appointment scheduling using software tools Supported team members in utilizing software for efficient appointment tracking Contributed to maintaining organized appointment records
LANGUAGES
Spanish
Intermediate (B1)
Timeline
HVAC Appointment Setter
Telemarketing Services
02.2026 - Current
Receptionist
Grupo Legal Del Sure De Califorina
01.2025 - 10.2025
Cleaner Helper
Mayte
12.2023 - 02.2026
High School Diploma - undefined
North Hollywood High School