Betsayda Acevedo

• 2020-2024
• Understood and followed oral and written directions.
• Planned and completed group projects, working smoothly with others.
• Maintained updated knowledge through advanced training.
• Collaborated with others to discuss new opportunities.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
• Developed strategies to increase productivity and efficiency of the team.
• Assigned and monitored daily tasks for team members.
• Resolved new employees inquiries and complaints requiring management-level escalation.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Proposed or approved modifications to project plans.
• Coached team for success by using corrective action processes.
• Recruited, trained, and supervised new staff members.
• Facilitated communication between senior management and staff.
• Fostered positive employee relationships through communication, training, and development coaching.
• Implemented new processes and procedures as needed.
• Suggested various operational strategies to increase productivity.
• Reviewed completed work to verify consistency, quality and conformance.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Created and maintained a positive work environment for employees.
• Resolved conflicts between team members in a timely manner.

2018-2017

• Transporting children to school, sports activities, or other engagements when necessary.
• Organized creative activities to develop children's physical, emotional and social growth.
• Maintaining a positive attitude while being patient and understanding with the children.
• Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
• Assisting with meals, snacks, and bedtime routines for the children.
• Organized various activities, games, crafts and outings to keep children entertained.
• Engaged with children on individual basis to build positive, trusting relationships.
• Responsibly watched children while parents were out.