Rebecca McGill
Mequon,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Production Lead Manager
Amy's Candy Kitchen-Corporate Location
Cedarburg, WI
05.2017 - 11.2020
- Directed and coordinated production activities to ensure efficient operation of the facility.
- Monitored inventory levels and schedules for production processes.
- Ensured compliance with safety regulations, quality standards, and environmental policies in all production operations.
- Maintained accurate records of daily production output and data analysis.
- Assisted in developing short-term and long-term goals for improving productivity and efficiency.
- Created work instructions for employees to follow during the manufacturing process.
Customer Service Representative
Amy's Candy Kitchen-Corporate Office
Cedarburg , WI
05.2017 - 11.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cake Decorator
Simma's
Wauwatosa, WI
03.2016 - 03.2017
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Applied fondant to cakes with precision and accuracy.
- Assisted customers in selecting appropriate cake designs for their events.
- Incorporated creative elements into cake designs as requested by clients.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Cake Decorator
Eat Cake
Milwaukee, WI
05.2012 - 03.2016
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Formulated designs based on customer specifications.
- Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
- Troubleshot any issues that arose during the cake decorating process.
- Kept up with industry trends regarding new flavor combinations and design ideas.
- Applied creative techniques to design beautiful, memorable wedding cakes.
Department Manager
Stein's Garden & Home
Mequon, WI
06.2012 - 05.2015
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Performed opening and closing duties as part of management team and handled cash management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Secretary Temporary
NFDL High School
North Fond Du Lac, WI
01.2012 - 05.2012
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Assisted with special projects or tasks related to departmental functions upon request.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Created and updated spreadsheets to track and report data.
- Managed multiple calendars and contacts using computer software.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
At Risk Student Supervisor
NFDL High School
North Fond Du Lac, WI
09.2009 - 06.2010
- Supervised students who were credit deficient.
- Consistent communication with administration and parents regarding students' progress.
- Addressed behavior issues with students, parents, and administration as needed.
- Set performance goals with the students and aided them in meeting important deadlines.
Customer Service Representative
Manitowoc Custom Molding Inc
Manitowoc, WI
05.1999 - 09.1999
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Associate of Arts - English Literature
University of Wisconsin - Milwaukee
Milwaukee, WISkills
- Customer Satisfaction
- Project Management
- Quality Assurance
- Customer-Centric
- Strong Leadership Abilities
- Customer Support
Timeline
Production Lead Manager
Amy's Candy Kitchen-Corporate Location
05.2017 - 11.2020
Customer Service Representative
Amy's Candy Kitchen-Corporate Office
05.2017 - 11.2020
Cake Decorator
Simma's
03.2016 - 03.2017
Department Manager
Stein's Garden & Home
06.2012 - 05.2015
Cake Decorator
Eat Cake
05.2012 - 03.2016
Secretary Temporary
NFDL High School
01.2012 - 05.2012
At Risk Student Supervisor
NFDL High School
09.2009 - 06.2010
Customer Service Representative
Manitowoc Custom Molding Inc
05.1999 - 09.1999
Associate of Arts - English Literature
University of Wisconsin - Milwaukee
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