Hi, I’m
BETSEY ROBINSON
Iron Station,NC
Summary
Dynamic Senior Accounts Manager at Musee Bath with a proven track record in client relationship management and conflict resolution. Successfully increased profitability by identifying customer needs and developing tailored solutions. Skilled in Microsoft Excel and adept at fostering strong customer connections, driving business growth through strategic market insights and exceptional communication.
Overview
24
years of professional experience
Work History
Musee BathCanton , MS
Senior Accounts Manager
01.2024 - Current
Job overview
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Acted as main point of contact in matters relating to client concerns and needs.
- Maintained accurate records of all customer interactions in the CRM system.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Participated in trade shows, conferences, and networking events to represent the company and attract new business.
- Onboarded new team members to integrate into organization.
- Managed multiple accounts simultaneously while meeting deadlines.
- Led cross-functional teams to address complex client needs, ensuring cohesive effort and solutions.
- Conducted market research to identify potential customers.
- Developed successful customer relationships to boost sales opportunities.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Created comprehensive reports on account performance and presented them to senior management.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
Premier SouthHuntersville, United States
Real Estate Agent
09.2019 - Current
Job overview
- Licensed Realtor working with both Buyers and Sellers
- Consulted with buyers, sellers and tenants to understand property needs, timeline and budget
- Extensive property research used to educate buyers on property history and information
- Analyzed economic and market trends to provide clients with up-to-date advice on their real estate investments
- Successfully negotiated favorable terms for clients in more than X real estate transactions
- Document preparation and review
- Inspection repair negotiations based on extensive research of long term impact on the property
- Developed a robust marketing strategy that included print, digital, and social media channels
Keller Williams Lake NormanMooresville Denver, United States
Real Estate Agent
03.2016 - 09.2019
Job overview
- Licensed Realtor working with both Buyers and Sellers
- Lead generation
- Brand building and marketing to build my business
- Developed a client base which developed into a referral source
- Consulted with buyers, sellers and tenants to understand property needs, timeline and budget
- Extensive property research used to educated buyers on property history and information during showings and contract negotiations
- Price and market analysis
- Robust marketing strategy included print, online and social media channels
- Document preparation and review
Entitle DirectPittsburgh, United States
Transaction Coordinator
06.2009 - 08.2012
Job overview
- Closing coordinator for refinance and purchase transactions
- Collected title search information
- Thoroughly researched title clouds and assisted clients in resolving those issues prior to closing
- Facilitated closing documents from lenders, attorneys and clients including
- Preparing settlement statements and other closing documents
- Reviewed closing packages provided from lenders
- Resolved any issues with documents before or after closing including
- Processed customer transactions accurately and efficiently
Rent 1 Sale 1 RealtyFort Lauderdale, United States
Licensed Agent/Regional Sales Manager
04.2001 - 03.2008
Job overview
- Worked with location managers to meet staffing and resource demands
- Handled management hiring and development
- Oversaw sales managers and sales team performance
- Reviewed operation records and reports to improve sales strategy and results
- Resolved customer complaints regarding sales and service
- Prepared daily deposits, updated financial records, disbursed funds from escrow accounts for transactions
- Prepared sales presentations regarding market statistics and performance
- Prepared presentations to educate and enhance sales skills and performance of the sales team
- Managed administrative staff and oversaw office organization, supply ordering and budget
Education
Superior School of Real EstateCharlotte
South Carolina Real Estate License
01.2018
Superior School of Real EstateCharlotte
North Carolina Real Estate License
02.2016
Gold Coast School of Real EstateSunrise
Real Estate Salesperson License
06.2001
Chenango Forks High SchoolBinghamton
Diploma
06.1996
Skills
- Client relationship management
- Conflict resolution
- Analytical skills
- Customer retention
- Record keeping
- Microsoft Excel
- Microsoft Office
- Document preparation
- Data entry
- Communication skills
- Meeting facilitation
- Schedule coordination
- New business development
- Relationship building
- Initiative-taking
- Excellent communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Accounts Manager
Musee Bath
01.2024 - Current
Real Estate Agent
Premier South
09.2019 - Current
Real Estate Agent
Keller Williams Lake Norman
03.2016 - 09.2019
Transaction Coordinator
Entitle Direct
06.2009 - 08.2012
Licensed Agent/Regional Sales Manager
Rent 1 Sale 1 Realty
04.2001 - 03.2008
Superior School of Real Estate
South Carolina Real Estate License
Superior School of Real Estate
North Carolina Real Estate License
Gold Coast School of Real Estate
Real Estate Salesperson License
Chenango Forks High School
Diploma
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