Betsy Barrios
Santa Ana,CA
Summary
I am a committed hospitality professional looking to expand my experience for customer service and front office services. With the history of meeting the company and clients needs, my work is consistent and organized all in a timely matter. I'm skilled with working under pressure, multitasking and adapting to new situations or challenges. I provide the knowledge and determination to strive in new environments.
Overview
3
3
years of professional experience
Work History
Room Operations Lead
Avenue Of The Arts Hotel
Costa Mesa
05.2023 - Current
- Resolved customer complaints promptly and courteously.
- Processed payments accurately and efficiently.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Trained newly hired employees on front desk procedures and business operations.
- Help upsell revenue with staying well informed with the hotel and providing information about the areas around us.
Front Desk Associate
The Bellanca Hotel
Catalina Island
02.2022 - 05.2023
- Setting up new reservation in room master system
- Provided timely and accurate information regarding hotel services, amenities, local attractions.
- Maintained daily records of all transactions, including payments and cancellations.
- Daily tasks of going through in-house reservations and making sure routings and rates are correct
- Assist guests at the desk with answering questions about the property and island
Dental Assistant/Receptionist
Luminous Smiles
Newport Beach
05.2022 - 12.2022
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Process the breakdown of patient rooms including cleaning up the operating rooms and sanitizing equipment.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Education
Associate of Arts - Child Development
Orange Coast College
Costa Mesa, CA06-2023
High School Diploma -
Bolsa Grande High School
Garden Grove, CA06-2016
Skills
- Customer Service
- Effective organization and assistance to various departments
- Bilingual: Fluent reading and writing in Spanish & English
- Billing manually and thoroughly with different payment systems
- Maintaining updated records and bookings for properties
- Microsoft Office
- Friendly, Positive Attitude
- Training and mentoring
Timeline
Room Operations Lead
Avenue Of The Arts Hotel
05.2023 - Current
Dental Assistant/Receptionist
Luminous Smiles
05.2022 - 12.2022
Front Desk Associate
The Bellanca Hotel
02.2022 - 05.2023
Associate of Arts - Child Development
Orange Coast College
High School Diploma -
Bolsa Grande High School