Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Skill Level
Languages
References
Timeline
Generic

Betsy Baruffi

Vineland,NJ

Summary

Quality Engineer with extensive experience at Siemens Healthineers, specializing in optimizing complaint-handling processes and fostering successful cross-functional team collaboration. Maintains strong technical proficiency and in-depth knowledge of quality and regulatory standards. Proven ability to lead teams and implement Lean Six Sigma methodologies, resulting in significant quality improvements and increased customer satisfaction.

Overview

17
17
years of professional experience
4
4
Certification

Work History

Photographer

T & F Camera
, NJ
10.2014 - Current
  • Executed on-location and studio shoots to fulfill diverse client needs.
  • Established strong relationships with clients through effective communication.
  • Collaborated closely with clients to align vision and exceed final product expectations.
  • Created comfortable environments that enhanced naturalness and photo quality.
  • Captured high-quality images using advanced lighting techniques and creative compositions.
  • Maintained technical proficiency by staying updated on industry trends and equipment.
  • Implemented backup strategies to secure critical moments during photo shoots.

Quality Engineer

Siemens Healthineers
, NJ
03.2008 - 12.2023
  • Efficiently managed the Designated Complaint Handling Unit (DCU) activities to resolve customer grievances.
  • Managed medical device complaints effectively, and efficiently, within compliance.
  • Contributed to enhancements in complaint handling, product quality, and customer experience metrics.
  • Ensured compliance by maintaining the integrity of Laboratory Diagnostics complaint files and processes.
  • Collaborated with diverse, cross-functional teams, including R&D, Product Portfolio Management, Headquarters Support Center, Regulatory, and Medical Affairs, to address issues.
  • Executed responsibilities with precision while adhering to regulatory standards.
  • Led the complaint review, assigned investigations to cross-functional team members as necessary, and monitored the completion of tasks.
  • Provided expertise to optimize and enhance the complaint handling framework and processes.
  • Provided complaint handling, quality engineering, and technical expertise to significant, complex projects.
  • Conducted complaint trending to ensure the completion of post-marketing surveillance activities.
  • Contributed to product safety, product quality, and customer satisfaction-related decisions (both data-based and risk-assessment-based decisions).
  • Ensured that complaint documentation and records were complete and in compliance with regulatory requirements prior to closure.
  • Participated in and supported internal, external audits, inspections, and regulatory audits.
  • Skilled in implementation of CAPA procedures and field actions.
  • Provided expertise input on DCU procedures and process improvements.
  • Successfully guided team projects to completion.
  • Created and delivered training materials and job aids.
  • Exhibited outstanding proficiency in conveying ideas through writing, speaking, and attentive listening.
  • Managed the department’s SharePoint site.

Education

Associate Of Applied Science - Computer Support And Network Management

Cumberland County College
Vineland, NJ

B.S. - Computing Technology

Drexel University
Philadelphia, PA

Skills

  • Team leadership and collaboration
  • Meticulous project organization
  • Streamlined workflow, diligent, and detail-oriented
  • Process optimization and continuous improvement
  • Relationship building and issue resolution
  • Designed and facilitated training modules
  • Quality assurance, regulatory and compliance
  • Quality documentation and reporting
  • Quality metrics monitoring
  • Internal and external audit support
  • Corrective and preventive actions
  • Lean Six sigma methodologies and ISO 1901
  • Global client service
  • Non-conformance documentation and reporting

Accomplishments

  • Phi Theta Kappa Honors Society

Certification

  • CompTIA A+
  • Microsoft MCP
  • Microsoft MCSE
  • Network+

Skill Level

  • Expert with Microsoft Office 365, Office, Excell, PowerPoint, SharePoint, OneNote, OneDrive, and Adobe PDF.
  • Proficient with Power Bi and complaint handling ticket systems

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Photographer

T & F Camera
10.2014 - Current

Quality Engineer

Siemens Healthineers
03.2008 - 12.2023

Associate Of Applied Science - Computer Support And Network Management

Cumberland County College

B.S. - Computing Technology

Drexel University

Similar Profiles

CREATE PROFILE