Summary
Overview
Work History
Education
Skills
Community Engagement And Volunteer Work
Key Initiatives And Leadership
Timeline
Generic

Betsy Caroff

Pittsburgh,PA

Summary

Accomplished leader with extensive experience at Allegheny County CYF, adept in strategic planning and operations management. Spearheaded workforce initiatives, policy development, and DEI efforts, enhancing agency operations and staff development. Skilled in stakeholder engagement and program evaluation, significantly improving service delivery and fostering a positive work culture.

Overview

29
29
years of professional experience

Work History

Assistant Director

Allegheny County CYF
10.2024 - Current
  • Oversee agency operations, workforce initiatives, DEI efforts, and strategic planning
  • Continue leading key initiatives, including retention strategies, staff development, and policy improvements

Interim Director

Allegheny County CYF
09.2023 - 10.2024
  • Led the agency through a period of transition, overseeing all operations and strategic initiatives
  • Managed supervisory and program administrative staff, ensuring alignment with DHS requirements
  • Drove practice changes, continuous improvement, and workforce well-being strategies

Assistant Director

Allegheny County CYF
12.2022 - 09.2023
  • Supported agency operations, program development, and workforce engagement initiatives
  • Developed partnerships with DHS, system partners, and community organizations
  • Focused on creating a positive and inclusive work culture

Adjunct Professor

Saint Francis University
01.2020 - 01.2023
  • Taught Victimology, providing students with insights into crime victimization, trauma, and systemic responses

Regional Office Director

Allegheny County CYF
03.2015 - 12.2022
  • Managed a child welfare office of 90 employees, including caseworkers, supervisors, behavioral health specialists, nurses, paralegals, and support staff
  • Provided oversight for over 1,300 children, ensuring safety, permanency, and well-being
  • Developed data-driven staff training and case review processes to improve service delivery

Supervisor

Allegheny County CYF
08.2002 - 03.2015
  • Supervised over 10 interns, mentoring and preparing them for careers in child welfare

Public Catalyst Fellow

01.2014 - 01.2015
  • Designed a diversion pathway for families experiencing parent-child conflict, reducing unnecessary court involvement

Caseworker / Caseworker 3

Allegheny County CYF
08.1998 - 08.2002
  • Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
  • Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.

Family & Community Support Specialist

Council of Three Rivers American Indian Center
08.1997 - 05.1998
  • Educated family members about available resources within their communities that could benefit their loved ones.

Resident Specialist

Red Horse Inc.
, USA
05.1996 - 08.1996
  • Company Overview: Crow Creek Sioux Reservation, SD
  • Crow Creek Sioux Reservation, SD

Education

Master of Social Work -

University of Pittsburgh
Pittsburgh, PA
05.2002

Bachelor of Social Work -

Saint Louis University
St. Louis, MO
05.1997

Skills

  • Strategic planning
  • Operations management
  • Policy development
  • Data analysis
  • Stakeholder engagement
  • Program evaluation

Community Engagement And Volunteer Work

  • Worked directly with Native American communities on the Crow Creek Reservation, supporting youth in residential care.
  • Engaged in Special Olympics (St. Louis, MO) and HIV/AIDS outreach (Pittsburgh, PA) through direct services and education.
  • Served as a Boy Scouts of America Committee Chair, mentoring youth, including the first female Eagle Scout in Pittsburgh.

Key Initiatives And Leadership

  • Workforce Well-Being & Retention, Co-Lead of the Workforce Well-Being Team, collaborating with the National Child Welfare Workforce Institute (NCWWI) to develop action teams addressing workforce challenges., Created Peer Pods, a peer support network for supervisors.
  • Diversity, Equity & Inclusion (DEI) Leadership, Co-Convener of Black Girls Equity Alliance (2020–2023), focusing on addressing racial disparities in child welfare., Led training for mandated reporters on implicit bias in decision-making.
  • Leadership Development & Training, Trained Leadership Coach through the Leadership Academy, mentoring emerging leaders., Certified Predictive Index Analyst, specializing in workforce assessments and leadership strategy.

Timeline

Assistant Director

Allegheny County CYF
10.2024 - Current

Interim Director

Allegheny County CYF
09.2023 - 10.2024

Assistant Director

Allegheny County CYF
12.2022 - 09.2023

Adjunct Professor

Saint Francis University
01.2020 - 01.2023

Regional Office Director

Allegheny County CYF
03.2015 - 12.2022

Public Catalyst Fellow

01.2014 - 01.2015

Supervisor

Allegheny County CYF
08.2002 - 03.2015

Caseworker / Caseworker 3

Allegheny County CYF
08.1998 - 08.2002

Family & Community Support Specialist

Council of Three Rivers American Indian Center
08.1997 - 05.1998

Resident Specialist

Red Horse Inc.
05.1996 - 08.1996

Master of Social Work -

University of Pittsburgh

Bachelor of Social Work -

Saint Louis University
Betsy Caroff