Betsy Chiger
Central BBQ
Memphis,TN
8
years of professional experience
Experienced professional with over 15 years experience providing administrative support. Strong administrative skills, including inventory management and patient records management. Dedicated to producing positive customer outcomes.
Work History
Cashier
1 Month- Processed customer transactions efficiently using POS systems.
- Assisted customers with menu selections and answered inquiries promptly.
- Maintained cleanliness and organization of cashier area to enhance customer experience.
- Collaborated with team members to ensure smooth service during peak hours.
- Handled cash accurately and balanced registers at the end of shifts.
- Provided exceptional service, fostering repeat business and customer loyalty.
- Supported inventory management by restocking supplies as needed during shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Store Manager
8 Months- Achieved streamlined customer service operations in banking through effective onboarding and meticulous inventory control. Delivered optimized labor control efforts resulting in improved staff performance and timely terminations. Elevated store operations by implementing best practices that ensured seamless functionality and enhanced customer experiences.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Monitored financial performance, controlling expenses to meet budgetary goals.
- Fostered a positive work environment by promoting teamwork and effective communication among staff.
- Developed schedules to ensure optimal staffing levels during peak business hours.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Implemented promotional campaigns, driving foot traffic and boosting sales performance.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Store Manager
6 Months- Achieved high levels of customer satisfaction through effective sales strategies for phones and cleaning solutions. Cultivated strong customer relations, resulting in increased loyalty. Delivered efficient maintenance support that contributed to smooth operations.
Store Manager
1 Year 7 Months- Achieved seamless financial operations through precise invoicing and banking management. Optimized food preparation and inventory stocking processes to enhance service delivery. Elevated customer satisfaction by providing comprehensive training in cashiering and service standards.
General Manager
6 Months- Directed food ordering and inventory control while facilitating employee development and performance evaluations.
Assistant Manager
5 Months- Achieved efficient restaurant operations through effective management as assistant manager. Streamlined inventory control processes resulting in reduced waste. Enhanced staff performance through targeted training initiatives.
General Manager
5 Months- Achieved operational excellence by managing Wendy's location effectively. Optimized food preparation and inventory management to reduce waste. Improved team performance through effective hiring, training, and employee management.
On-Site Manager
2 Years 7 Months- Achieved seamless tenant transitions through effective collection of rents, deposits, and application fees. Delivered high-quality move-in and move-out inspections to maintain property standards. Enhanced overall property appearance through diligent grounds maintenance efforts.
- Streamlined onsite operations to enhance resident satisfaction and property management efficiency.
- Managed vendor relationships, ensuring timely service delivery and compliance with quality standards.
- Led team training initiatives to improve staff performance and adherence to safety protocols.
- Conducted regular property inspections, identifying areas for improvement and preventive maintenance needs.
- Implemented cost-saving measures that reduced operational expenses while maintaining service quality.
- Resolved resident concerns swiftly, fostering a positive community atmosphere and tenant retention rates.
- Collaborated with upper management on strategic planning to align operational goals with business objectives.
- Conducted post-project evaluations to identify areas for improvement and implemented changes as needed for future projects.
- Ensured accurate documentation of all aspects of each project was maintained throughout the duration of the assignment.
- Monitored project progress closely, making adjustments as necessary to keep timelines on track without sacrificing quality or safety standards.
- Negotiated contracts with vendors and subcontractors, resulting in favorable terms that benefited both parties involved.
- Coordinated with subcontractors for timely completion of tasks, facilitating smooth project progression.
- Developed strong relationships with clients, resulting in repeat business and excellent referrals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Store Manager
2 Years 5 Months- Daily Books, banking, training, cashiering, stocking, ordering, labor control inventory, time cards, invoice entry, interview, hiring.
ASSISTANT MANAGER
2 Months- Bookkeeping, cashiering, training, upselling and suggestive selling, banking
Education
High School Diploma
Skills
Property Management
Customer service
Problem-solving
Customer relations
Multitasking and organization
Accomplishments
Drove sales to improve higher each week. Hand picked a a top-notch team.
Timeline
Cashier
Central BBQ
05.2026 - CurrentRead More
Store Manager
7-Eleven
06.2025 - 02.2026Read More
Store Manager
Extra Space Storage
10.2024 - 04.2025Read More
Store Manager
Speedway LLC
03.2023 - 10.2024Read More
General Manager
Ruby Tuesday
09.2022 - 03.2023Read More
Assistant Manager
Taco Bell (Summer Wood)
04.2022 - 09.2022Read More
General Manager
Yellow Cab Holding/Wendy's
10.2021 - 03.2022Read More
Store Manager
Chevron/Hassan and Sons
11.2018 - 04.2021Read More
On-Site Manager
Casa Milano Apartments
10.2018 - 05.2021Read More
ASSISTANT MANAGER
CEFCO CONVENIENCE STORES
08.2018 - 10.2018Read More
Henry Hudson Regional
High School Diploma
Read More
HIPPA handbook
A former employer had nothing in place for HIPPA compliance. I took it upon myself to write a handbook for the company to be incpmpliance.