Betsy Combs
Essex Junction,VT
Summary
Hardworking employee enthusiastic about learning the Clinical Safety Patient field inside and out. Solid team player with outgoing, positive demeanor and proven skills at establishing rapport with clients. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Sales and Service Representative I and II
Gardener's Supply Company
03.2020 - Current
- Built relationships with customers while representing company's core values by phone and email
through strong verbal and written problem solving and communication. - Engaged with customers and responded to customer service issues by sharing what products
would benefit them; and offered additional products to ensure customer's success, keeping them
apprised of their order while problem solving issues that arose. - Helped new seasonal representatives by serving as floor coach who answered questions and
offered feedback and solutions - Collaborated with and supported peers to establish consistent use of best practices.
- Practiced excellent customer service skills including positive attitude, good listener, empathy,
ability, patience, and enthusiasm to research solutions to problems. - Took on new challenges and learned assigned tasks readily; and pursued and implemented
feedback and training for continual improvement.
Retail Help Desk Specialist
Gardener's Supply Company
01.2015 - 03.2020
- Established strong relationships with customers by consistently delivering high-quality support
and demonstrating genuine commitment to their success. - Provided exceptional customer service at the Help Desk by remaining visible and available to
customers as they entered, greeting, and directing them to appropriate departments and staff - Responded to inquiries by phone, email, and walk-up requests.
- Offered advice and assistance to customers, paying attention to special needs or wants
- Resolved customer complaints promptly, ensuring a positive shopping experience for all
customers. - Implemented creative and strong problem-solving skills to avoid or de-escalate a difficult situation
- Stayed organized, focused and calm in a fast-paced environment.
- Maintained detailed records of customer interactions, to ensure accurate documentation.
Senior Retail Sales Associate
Gardener's Supply Company
10.2009 - 01.2015
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Increased customer satisfaction by providing exceptional service and product knowledge, confidently answering questions and addressing concerns to support informed decision-making by customers.
- Demonstrated ability, patience and enthusiasm to research solutions to help solve customer problems and answer questions.
- Contributed to store's overall success with effective teamwork and strong communication skills.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Bachelor of Science - Industrial And Organizational Psychology
Virginia Tech
Blacksburg, Virginia05.1985
Skills
- Policies and Procedures Adherence
- Strong interpersonal communication
- Active Listening
- Team Building
- Negotiation and Deescalation Tactics
- Customer Relationship Building
- Document and Records Management
- Brand representation
- Professional and Compassionate Assertiveness
Life Experience
Have attended the ill and dying, caring for their needs, and communicating with their families for over 25 years, both in my role as a pastor's wife, and among my extended family. Have experienced and appreciated the services of a clinical patient safety attendant as I tended to an ill family member. Have provided support for individuals in a variety of life crises in coordination with counseling services provided through the church.
Timeline
Sales and Service Representative I and II
Gardener's Supply Company
03.2020 - Current
Retail Help Desk Specialist
Gardener's Supply Company
01.2015 - 03.2020
Senior Retail Sales Associate
Gardener's Supply Company
10.2009 - 01.2015
Bachelor of Science - Industrial And Organizational Psychology
Virginia Tech
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