Betsy Fecke

• Managed complex scheduling for multiple executives, ensuring seamless coordination across departments.
• Developed and maintained filing systems to enhance document retrieval efficiency and organization.
• Facilitated communication between staff and executive leadership, streamlining information flow and decision-making processes.
• Trained new administrative staff on office procedures, fostering a collaborative work environment and knowledge sharing.
• Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
• Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
• Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.

• Streamlined office procedures to enhance workflow efficiency across administrative tasks.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

• Developed and implemented office procedures to streamline administrative tasks and improve service delivery.
• Oversaw inventory management of office supplies, ensuring availability without excess expenditure.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Maintained a well-organized filing system to ensure easy access to important records and documents.
• Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
• Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.

@ Auto-Owners Insurance 02.2004 to 09.2005

@ Premier Physician Network 11.2005 to 01.2006

• Facilitated communication between departments to streamline workflow processes.
• Assisted in preparation of reports and presentations for stakeholder meetings.

@ Parker Hannifin

• Streamlined operational workflows to improve service delivery efficiency and reduce processing time.
• Led initiatives to ensure adherence to regulatory standards in all financial operations.
• Mentored junior team members on best practices in customer service and financial solutions.
• Evaluated client feedback to identify areas for service enhancement and developed action plans accordingly.
• Established strong rapport with clients by consistently delivering exceptional service and demonstrating a deep understanding of their financial needs.

• Supervised daily operations, ensuring compliance with company policies and procedures.
• Trained and mentored staff to enhance performance and service quality.
• Implemented process improvements that streamlined workflow efficiency.
• Managed inventory control systems, optimizing stock levels and reducing waste.
• Oversaw customer service initiatives, enhancing satisfaction and resolving conflicts effectively.
• Collaborated with upper management to develop operational strategies and objectives.
• Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
• Implemented quality control measures to ensure the highest level of service for clients.
• Fostered a positive work environment through effective leadership skills and clear communication with employees.