Betsy Fontenot
Florence,Ms
Summary
Experienced in logistics and inside sales, with a focus on problem-solving and decision-making. Expertise in managing customer inquiries and optimizing freight contracts to drive cost savings and improve service delivery.
Overview
22
22
years of professional experience
Work History
Inside Sales/Logistics Coordinator
Nucor Steel Jackson
04.2021 - Current
- Built relationships with core carrier network to enhance delivery times and increase customer satisfaction.
- Established a dedicated fleet based on performance and the ability to handle urgency for customer deliveries.
- Negotiated carrier contract pricing to reduce customer costs while maintaining strong carrier network and uninterrupted service.
- Streamlined communication between sales teams and other departments to enhance operational efficiency.
- Organized sales data and maintained accurate records in CRM systems.
- Supported the training of new team members on processes and tools used in sales.
- Developed and maintained relationships with key clients to foster loyalty.
- Continuously monitored pricing and built pricing structures according to the market demands.
- Managed customer inquiries and provided timely responses to enhance satisfaction.
- Built the new logistics/shipping at the mill after 10 years of being outsourced
Inside Sales Representative
Nucor Steel Birmingham
07.2018 - 01.2021
- Built relationships with customers daily to meet material needs and order additional materials for special projects.
- Communicating with customers effectively so that all material is ordered and rolled in coordination with the rolling schedules.
- Updated customer pricing and ensured accuracy of invoicing to reflect quoted prices.
- Upselling material to help get excess material out of warehouse.
- Developed solutions for customers to address discrepancies in mill rollings and material requirements.
- Assisted in training new hires on best practices in inside sales estimation, contributing to overall team success.
- Collaborated with colleagues on training initiatives, sharing best practices for inside sales success.
Freight Broker
Velocity Transport
01.2018 - 07.2018
- Contacted potential clients to uncover and pursue new business opportunities.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
- Cultivated strong relationships with carriers and shippers, enhancing trust and loyalty.
- Coordinated with carriers to integrate them into our system for direct hauling.
- Monitored market and negotiated rates based on trends.
- Tracked shipments and trucks out on deliveries.
Business Development Officer
Phoenix Capital Group
01.2017 - 12.2017
- Identified partnership opportunities, leading to strategic alliances that drove business growth.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Secured long-term client loyalty by delivering high-quality products and services aligned with business needs.
- Consistently exceeded quotas through penetration of new accounts.
- Established and maintained relationships with clients and industry partners, fostering collaboration that supported business growth.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues effectively.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Engaged in quarterly sales trainings to enhance product knowledge and selling skills.
Business Development Officer
Porter Capital Group
12.2012 - 12.2016
- Met with prospective clients to discuss business options and assess their current needs.
- Established new referral sources and managed those sources to build strong relationships with current and prospective clients.
- Established rapport with business owners and prospects to facilitate comfort with new business relationships and contract details.
- Negotiating contract details that will best fit their company's needs.
- Conducted cold calls to identify and secure new business opportunities.
- Ensured new and current clients received support from the account manager and resolved issues.
- Trained all new employees on each step of the process to become a Business Development Officer.
Collections/ Office Manager Assistant
Lakeland Family Clinic
08.2008 - 12.2010
- Collected past due patient accounts after insurance payment
- Filing of insurance claims
- Facilitated patient referrals to specialists for additional care.
- Calling in prescriptions to Pharmacy's after doctor authorization.
- Front desk help with checking patients in and out after seeing the doctor.
- Taking Patient messages for the nurse or doctor to call back.
- Assisted the doctor with off-site clinics in the community.
Account Payables/Receivables
CH Robinson
08.2004 - 07.2008
- Compiled weekly accounts receivable and accounts payable reports to monitor financial status and identify trends.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Improved financial accuracy by thoroughly reconciling accounts and identifying discrepancies on a monthly basis.
- Contacted businesses to obtain invoice status and reasons for late payments, facilitating timely collections.
- Reduced late payments by maintaining strong relationships with clients and implementing effective follow-up procedures.
- Communicated with clients regarding payment needs while maintaining detailed and accurate ledgers for transparency.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Called on deliveries to get the BOL's and POD's in order to release payment to drivers.
- Processed invoices and documents for management.
Education
REAL ESTATE LICENSE -
HINDS COMMUNITY COLLEGE
PEARL, MS08-2003
GENERAL STUDIES -
HOLMES COMMUNITY COLLEGE
RIDGELAND, MS08-2000
HIGH SCHHOOL DIPLOMA -
NORTHWEST RANKIN HIGH SCHOOL
Brandon, MS05-2000
Skills
- Transportation management
- Logistics analysis
- Transportation planning
- Shipment tracking
- Freight negotiation
- Sales forecasting
- Sales negotiation
- Account management
- Client management
- Customer success management
- Team collaboration
- Relationship building
- Decision-making
- Problem-solving
- Leadership training
- Customer service
Timeline
Inside Sales/Logistics Coordinator
Nucor Steel Jackson
04.2021 - Current
Inside Sales Representative
Nucor Steel Birmingham
07.2018 - 01.2021
Freight Broker
Velocity Transport
01.2018 - 07.2018
Business Development Officer
Phoenix Capital Group
01.2017 - 12.2017
Business Development Officer
Porter Capital Group
12.2012 - 12.2016
Collections/ Office Manager Assistant
Lakeland Family Clinic
08.2008 - 12.2010
Account Payables/Receivables
CH Robinson
08.2004 - 07.2008
REAL ESTATE LICENSE -
HINDS COMMUNITY COLLEGE
GENERAL STUDIES -
HOLMES COMMUNITY COLLEGE
HIGH SCHHOOL DIPLOMA -
NORTHWEST RANKIN HIGH SCHOOL