Betsy Hargrave
North Tazewell,VA
Overview
17
17
years of professional experience
Work History
Attendant Care Provider
Virginia Consumer Direct
Cedar Bluff, VA
05.2017 - Current
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Used [Software] and [Software] to maintain records of services performed and apparent condition of patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Conferred with supervisor to discuss patient condition and medical care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Customer Service Representative
Alorica\ QuickBooks
North Tazewell, VA
11.2020 - 05.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
School Bus Driver
Tazewell County Public Schools
Tazewell, VA
01.2012 - 02.2016
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Transported passengers safely along prescribed routes according to tight schedules.
- Inspected emergency equipment and verified safe working order for student and driver use.
Financial Assistant/Call Center Representative
First Community Bank & Trust
Tazewell, VA
07.2008 - 02.2016
- Engaged in learning and development opportunities to promote continued performance improvement
- Maintained 100% customer service satisfaction ratings through quality control.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Processed debit and credit card and electronic check payments.
- Assisted customers by answering questions, responding to inquiries and handling telephone requests.
- Educated customers on company systems, form completion and access to services.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Recommended products to customers, thoroughly explaining details.
- Surpassed sales goals through implementation of effective marketing strategies.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Processed invoices each weeks and mailed documentation to clients.
Education
High School Diploma -
York County Technical School
York, PA06.1990
Skills
- Attentive to People
- Social Perceptiveness
- Care Planning
- Supportive Personality
- Time Management
- Accurate in Following Orders
- Word Processing
- Documentation and Recordkeeping
- Independent Thinking
- Laptop and Tablet Operation
Timeline
Customer Service Representative
Alorica\ QuickBooks
11.2020 - 05.2021
Attendant Care Provider
Virginia Consumer Direct
05.2017 - Current
School Bus Driver
Tazewell County Public Schools
01.2012 - 02.2016
Financial Assistant/Call Center Representative
First Community Bank & Trust
07.2008 - 02.2016
High School Diploma -
York County Technical School