Summary
Overview
Work History
Education
Skills
Timeline
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Betsy Wright

Boise,ID

Summary

Self-motivated, enthusiastic employee with outstanding attendance record and strong work ethics. Committed to providing excellent customer service, while adhering to company policies and procedures. Proven ability to easily adapt to changes in the work environment. Superb team player with co-workers and management, always keeping safety and quality in the forefront. Organized and detail orientated in all tasks, excellent at ensuring all deadlines are met. A valued member of any team.

Overview

7
7
years of professional experience

Work History

Team Leader

Hearthside Food Solutions
02.2019 - 01.2023
  • Responsible for overseeing all activities within a team
  • Responsible for deciding how to approach tasks and develop a plan to accomplish them
  • Responsible for distributing information to team members and supervisors
  • Responsible for keeping track of and structuring various tasks, employees and documents
  • Responsible for determining the goals that members will work toward
  • Covering the duties of the Supervisor in their absence

Training Lead

Hearthside Food Solutions
07.2018 - 02.2019
  • Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
  • Create and revise standard operating procedures (SOP) and related training documents with assistance of identified subject matter experts
  • Assess instructional effectiveness and determine the impact of training on employees skills and KPIs
  • Supports departments in the creation and maintenance of training programs, plans, matrices and training records; informing employees of training opportunities and providing necessary information
  • Design, prepare and print educational aids and materials
  • Tracks all training activity completion and reports training metrics on a timely basis to management and State and Federal regulatory agencies

Production Operator

Hearthside Food Solutions
08.2016 - 07.2018
  • Perform set-ups, make adjustments and operate packaging equipment; confirm run schedule
  • Perform required equipment clean-up/change over
  • Perform required housekeeping to maintain 5S and keep work area(s) clean
  • Actively participated in continuous improvement program and updated KPIs in work area
  • Troubleshoot with maintenance department to identify mechanical issues to return equipment to normal operating conditions
  • Responsible for quality control by removing/sorting unacceptable product; report issues to Quality department
  • Communicate with team members and support teams to ensure continuous production of correct product at high quality levels with minimal wasted time and materials

Customer Service Representative

DirecTV
08.2015 - 08.2016
  • Professionally handle incoming requests from customers and ensure issues are resolved promptly and accurately
  • Deliver world class customer service by communicating with energy and personal confidence
  • Troubleshoot technical equipment/programming through use of Client’s resource systems
  • Provide accurate product information and serve as a knowledgeable resource for the customer
  • Deliver exceptional reliability and adherence to schedule by meeting/exceeding all monthly key performance standards

Education

High School Diploma -

Emmett High School
Emmett, ID
08.1985

Skills

  • Experienced in project management, strategic planning, training and development
  • Advanced organizational, analytical, problem solving, relationship building and interpersonal skills
  • Expert in compliance audits, quality assurance review and recordkeeping
  • Extraordinary time management, process management and timely decision-making abilities
  • Experienced in Continuous Improvement
  • Excellent Verbal and Written Communication
  • Experienced in Issue Resolution
  • Advanced Attention to Detail

Timeline

Team Leader

Hearthside Food Solutions
02.2019 - 01.2023

Training Lead

Hearthside Food Solutions
07.2018 - 02.2019

Production Operator

Hearthside Food Solutions
08.2016 - 07.2018

Customer Service Representative

DirecTV
08.2015 - 08.2016

High School Diploma -

Emmett High School

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Betsy Wright