Betsy Keophothisane
Apple Valley,MN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in many different industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Beverage Server
SMSC Gaming Enterprise
Prior Lake, MN
01.2019 - 11.2021
- Prepared hot coffee and tea according to customer requests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Decreased waste by reorganizing specialty areas and prioritizing specialty and expiring ingredients.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Cosmetologist
Fantastic Sams Cut & Color
Eagan, MN
10.2014 - 01.2020
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Maintained client treatment records and designed long-term care programs for return customers.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Clerk Processor
Hennepin County
Edina, MN
01.2006 - 02.2008
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Interacted with customers by phone, email or in-person to provide information.
- Reviewed order data to verify transactions and shipping dates.
- Posted payments to accounts and maintained records.
- Verified client information by analyzing existing evidence on file.
- Checked documentation for accuracy and validity on updated systems.
Education
GED -
Even Start
Bloomington, MNCosmetology License -
Scot Lewis School of Cosmetology
Bloomington, MNMedical Assistant Certificate -
Everest Institute
Eagan, MNSkills
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Customer Data Confidentiality
- Multitasking and Prioritization
- Upselling Products and Services
- Building Customer Trust and Loyalty
Timeline
Beverage Server
SMSC Gaming Enterprise
01.2019 - 11.2021
Cosmetologist
Fantastic Sams Cut & Color
10.2014 - 01.2020
Clerk Processor
Hennepin County
01.2006 - 02.2008
GED -
Even Start
Cosmetology License -
Scot Lewis School of Cosmetology
Medical Assistant Certificate -
Everest Institute