Betsy Mapes

Business development and account management to drive workers' compensation nurse case management and vocational services revenue growth among existing and new accounts.

• Establish and maintain highly effective relationships with clients and industry partners to increase referral numbers and drive growth.
• Achieved and surpassed sales goals by securing new customers resulting in 40% increase in referrals in 2023.
• Prepare sales presentations for clients showing success, credibility, and potential cost savings capability of services.
• Coordinate continuing education webinars and meetings for customers
• Attend industry events and conferences to showcase products and gather industry intelligence.
• Negotiate rates, service agreements, contracts, and respond to RFP's.
• Conduct Stewardship meetings, provide reports
• Investigate and resolve customer inquiries and complaints quickly and diplomatically.
• Collaborate with upper management to implement continuous improvements and exceed team goals

• Managed day-to-day business operations.
• Trained and motivated employees to perform daily tasks.
• Grew business volume by 100% requiring move to larger location after first year
• Developed relationships with other business owners to barter products and services
• Hosted events for networking groups, artists, book signings, musicians, charitable fundraisers

• Marketed and sold medical case management and vocational rehabilitation services.
• Developed and managed vendor relationships to add service offerings to include MSA's, Life Care Plans, Bill Review, PPO Network and PBM, and successfully grew revenue by implementing these services.
• Prepared sales presentations for potential customers showing success and credibility of services.
• Increased account base and revenues in territory year over year, and was named #1 account exec in referrals and revenue in 2006.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Represented company and promoted products at conferences and industry events.
• Taught consultative selling techniques to new marketing team members to build expertise.

• Conducted claim reviews for P&C customers
• Researched coverages, reviewed and recommended reserve adjustments
• Visited accounts with producers, promoted claims liaison services
• Adjusted minor claims
• On-site claims adjuster/investigator for Panthers home football games at Ericsson Stadium

• Qualified leads, built relationships and executed sales strategies to drive new business.
• Serviced accounts and proposed new products and services to maximize revenue.
• Achieved or exceeded company-defined sales quotas by successfully increasing account base for workers' compensation cost containment programs including medical case management, vocational services, early intervention, first report intake, PPO networks and bill review
• Achieved National Circle of Excellence 1995.

• Developed a new territory, North Carolina and South Carolina for workers' compensation medical and vocational case management services.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Exceeded sales goals and increased staff to accommodate growth.

• Multi-line claims adjuster for specialty accounts.
• Conducted investigations into complicated mid- and high-exposure claims.
• Recommended and set reserves based on expected payouts.
• Researched and analyzed complex claims to determine next steps and possible outcomes.

• Adjusted complex, litigated North Carolina Workers' Compensation and liability claims.
• Traveled within assigned territory to investigate accidents/ incidents to determine cause and extent of damages, interviewed claimants and witnesses, completed required forms, wrote settlement checks.
• Provided workers' comp and safety training for employers,
• Strategized course of action with defense counsel and attended NCIC hearings when necessary