Betsy Valle
Talbotton,GA
Summary
Professional with over 20 years of experience in financial services, specializing in risk mitigation, investigations, and customer resolution. Bilingual in Spanish and English, effectively bridging communication gaps to enhance client relationships. Proven ability to deliver exceptional service and support, making a strong fit for the Relationship Banker role. Committed to leveraging extensive industry knowledge to drive client satisfaction and foster long-term partnerships.
Overview
21
21
years of professional experience
Work History
Payment Services Specialist
Kinetic Credit Union
08.2016 - Current
- Assisted clients in navigating banking services with over 20 years of experience in financial services. Supported account management, collections, and risk mitigation efforts. Built strong customer relationships by analyzing financial situations and recommending solutions that align with business objectives. Identified lending opportunities and resolved complex financial issues while maintaining compliance with banking regulations. Provided bilingual support in English and Spanish to effectively serve diverse communities.
- Investigated delinquent loan accounts to determine root cause, liability, and appropriate resolution strategy
- Conducted in-depth financial analysis to recommend corrective actions and loss mitigation plans
- Managed repossessions and recovered over $1 Million of collateral, ensuring compliance with state and federal regulations
- Reviewed account histories, transactions, and posting errors to resolve disputes
- Prepared in-depth delinquency reports, highlighting key metrics and trends for management evaluation.
- Served as central point of contact for members, resolving complex, high-impact financial cases
Sales Associate
Verizon Wireless
01.2010 - 01.2016
- Delivered high-level customer service in a fast-paced, metrics-driven environment
- Resolved billing disputes, service issues, and escalated customer concerns
ATM Processor
Pennsylvania State Employees Credit Union
01.2005 - 01.2010
- Processed and reconciled ATM transactions with strict accuracy requirements
- Investigated discrepancies and shortages to determine responsibility and resolution
Education
Accounting and Business Fundamentals
LaGuardia Community College
New York, NYSkills
- Claims Investigation & Resolution
- Liability & Causation Analysis
- Regulatory & Legal Compliance
- Fluent in Spanish
- Relationship Banking
- Financial Needs Assessment
- Financial Problem Solving
- Loan Servicing & Delinquency Management
- Account Resolution & Dispute Management
Timeline
Payment Services Specialist
Kinetic Credit Union
08.2016 - Current
Sales Associate
Verizon Wireless
01.2010 - 01.2016
ATM Processor
Pennsylvania State Employees Credit Union
01.2005 - 01.2010
Accounting and Business Fundamentals
LaGuardia Community College