Betsy Whalen
Tinley Park,IL
Summary
A graduate with a Bachelor of Science in Psychology from Carthage College with 5 years of experience within Customer Relations. Gained education in research methods and data analysis through a Psychology degree, as well as a strong understanding for the mindset of others. Multi-talented analyst effective at managing information, data analytics, and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Always looking to build within a company. Strives to exceed professional and personal goals.
Overview
2
2
years of professional experience
Work History
Account Manager
Magid Glove & Safety
Romeoville, IL
11.2023 - Current
- Facilitate the implementation for new agreements for assigned
corporate accounts. - Facilitate product standardization efforts for assigned corporate
accounts. - Build and facilitate business reviews with the Corporate Account
Executive and key customer contacts. - Coordinate the annual pricing and adjustment reviews with
corporate customers. - Facilitate Value-Added program introduction and implementation.
Corporate Account Operations Specialist
Magid Glove And Safety
Romeoville, IL
06.2022 - 11.2023
- Extract data to run usage, profit, and monthly reports
- Develop visualizations to convey complicated data in straightforward fashion
- Complete weekly vending reports for any consumer that requests it while working directly with Corporate Account Managers to ensure all accounts needs are met.
Corporate Account Support Analyst
Magid Glove & Safety
Romeoville, IL
06.2022 - 01.2023
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Respond to basic requests or escalated advanced issues that may come into a shared inbox.
- Work directly with the team and supervisor to provide organizational support.
Education
Bachelor of Science - Psychology
Carthage College
12.2021
University of Wisconsin – Stevens Point
01.2019
Skills
- Collaborative Team Player
- Analytical and Methodical
- Verbal and Written Communication
- Proficient in Microsoft Suite
- Problem-Solving
- Customer Service
- Time Management
- Critical Thinking
- Behavior Observation
- Detail-Oriented
- Ownership/Accountability for Actions
- United Training Excel 2 & 3 Course Completion Certificate
- Tracking and Documentation
Timeline
Account Manager
Magid Glove & Safety
11.2023 - Current
Corporate Account Support Analyst
Magid Glove & Safety
06.2022 - 01.2023
Corporate Account Operations Specialist
Magid Glove And Safety
06.2022 - 11.2023
Bachelor of Science - Psychology
Carthage College
University of Wisconsin – Stevens Point
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