Bette L. Russell
Los Angeles,CA
Summary
Dedicated and customer-focused professional with over 10 years of experience delivering exceptional service in both airport and restaurant environments. Skilled in assisting customers, handling cash transactions, resolving concerns, and working efficiently in fast-paced, high-volume settings. Experienced in passenger assistance, baggage services, food service, and point-of-sale operations while maintaining a positive attitude and strong attention to detail. Recognized for excellent communication, teamwork, reliability, and a commitment to creating outstanding customer experiences. Eager to bring strong customer service, problem-solving, and organizational skills to a team focused on safety, service, and operational excellence.
Overview
5
5
years of professional experience
Work History
Airport Customer Service Agent
G2 Secured Staff
Los Angeles, CA
01.2024 - Current
- Assisted airline passengers with check-in, boarding, baggage services, and general travel inquiries.
- Provided exceptional customer service in a fast-paced airport environment while maintaining a professional and positive attitude.
- Verified passenger identification, travel documents, and boarding passes according to airline and TSA requirements.
- Assisted passengers with special needs, including wheelchair services and mobility assistance.
- Resolved customer concerns and flight-related issues efficiently and professionally.
- Communicated important flight, gate, and baggage information to passengers.
- Worked closely with airline personnel, ramp agents, and airport staff to ensure smooth operations.
- Followed all safety, security, and customer service procedures to maintain compliance with airport and airline standards.
Server
Dennys Restaurant
Los Angeles, CA
11.2021 - 01.2024
- Provided friendly and efficient customer service in a fast-paced restaurant environment.
- Greeted and seated guests, took accurate food and beverage orders, and ensured customer satisfaction throughout the dining experience.
- Operated the cash register and point-of-sale (POS) system to process cash, credit, and debit card transactions accurately.
- Handled customer payments, balanced cash drawer, and issued receipts.
- Served food and beverages promptly while maintaining food safety and sanitation standards.
- Assisted with opening and closing duties, including cleaning dining areas, stocking supplies, and preparing workstations.
- Resolved customer concerns professionally and worked closely with kitchen staff and team members to ensure efficient service.
- Promoted menu items and specials to enhance the guest experience and increase sales.
Education
High School Diploma - General Education
Westchester High School
Los Angeles, CA06.2006
Skills
- Customer Service Excellence
- Passenger & Guest Relations
- Cash Handling & Payment Processing
- Point-of-Sale (POS) Systems
- Conflict Resolution
- Verbal & Written Communication
- Team Collaboration
- Multitasking in Fast-Paced Environments
- Problem Solving
- Time Management
- Attention to Detail
- Airport Operations Support
- Baggage & Passenger Assistance
- Food & Beverage Service
- Order Accuracy
- Safety & Security Compliance
- Adaptability & Flexibility
- Professionalism
- Reliability & Dependability
- Positive Customer Experience
Timeline
Airport Customer Service Agent
G2 Secured Staff
01.2024 - Current
Server
Dennys Restaurant
11.2021 - 01.2024
High School Diploma - General Education
Westchester High School