Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vinicius Alves De Oliveira

Orlando,FL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

3
3
years of professional experience

Work History

Airport Customer Service Agent

Azul Brazilian Airlines
Fort Lauderdale, FL
06.2022 - Current
  • Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
  • Assisted with baggage check-in and tagging for customers.
  • Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
  • Verified identification documents such as passports or driver's licenses.

Education

Master of IT -

UNIP
Jundiai, SP
01.2020

High School Diploma -

E.E. Professor Nathanael Silva
Várzea Paulista
12.2019

Skills

  • Issue Resolution
  • Passenger Assistance
  • Problem-Solving
  • Computer Reservation Software
  • English and Portuguese Fluency
  • Verbal and Written Communication
  • Microsoft Office
  • Baggage Handling Procedures
  • Flexible Schedule
  • Customer Service Excellence
  • Documentation
  • Special Needs Assistance

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working

Timeline

Airport Customer Service Agent

Azul Brazilian Airlines
06.2022 - Current

Master of IT -

UNIP

High School Diploma -

E.E. Professor Nathanael Silva
Vinicius Alves De Oliveira