Zoe Puaa Freitas
Kahului
Summary
Background includes extensive experience in customer service roles, with a focus on conflict resolution and effective problem-solving. Successfully managed the completion of essential passenger documentation while ensuring adherence to travel regulations and airline standards. Proficient in utilizing ticketing systems and computer reservation software to streamline booking management processes. Recognized for exceptional interpersonal skills and the ability to assist passengers with diverse needs, including special accommodations and lost luggage handling.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Airport Customer Service Agent
Hallmark Aviation
Kahului
12.2023 - Current
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Responded quickly to emergency situations by following appropriate protocols.
- Scheduled ground transportation for arriving passengers when necessary.
Restocker
Ross Dress for Less
Kahului
09.2020 - 01.2021
- Received deliveries from suppliers and verified that they were complete and accurate.
- Performed regular cycle counting and maintained accurate stock levels in the warehouse.
- Responded quickly to customer inquiries about product availability and pricing.
Rental Car Driver
Fleet Service
Kahului
05.2018 - 05.2020
- Performed pre-rental inspection of vehicles for cleanliness, damage and safety features.
- Filed reports detailing any accidents or incidents involving rental cars while in use by customers.
- Resolved any billing disputes that arose during the course of a rental agreement.
Education
High School Diploma -
Baldwin High School
Kahului05-2016
Skills
- Passenger documentation
- Ground transportation
- Customer service
- Conflict resolution
- Booking management
- Ticketing systems
- Information dissemination
- Team collaboration
- Attention to detail
- Effective communication
- Time management
- Problem solving
- Crisis management
- Process improvement
- Travel documentation verification
- Exceptional communication
- Superior customer service
- Boarding process efficiency
- Effective problem solving
- Flexible work schedule
- Passenger assistance
- Excellent interpersonal skills
- Time management expertise
- Baggage handling
- Flight scheduling
- Disability assistance experience
- Airline policies
- Lost luggage handling
- Check-in procedures mastery
- Emergency response readiness
- Adaptable under pressure
- Fluent in multiple languages
- Ticketing system
- Cross-cultural sensitivity
- Strong multitasking
- Airport security awareness
- Gate assignment coordination
- Decision-making
- Excellent communication
- Baggage handling procedures
- Ticketing procedures
- Verbal and written communication
- Issue resolution
- Telephone etiquette
- Professionalism
- Computer reservation software
- Inventory management
- Phone etiquette
- Hotel accomodations
- Data entry
- Product knowledge
- Teamwork and collaboration
- Multitasking
- Reservation confirmation
- Creative thinking
- Documentation
- Team building
- Payment processing
- Travel packages
- Special needs assistance
- Trace baggage
- Critical thinking
- Problem-solving
- Lost baggage tracing
- Negotiation skills
- Itinerary planning
- Pricing strategies
- Staff training
- International travel regulations
- Assist passengers
- Continuous improvement
- Itinerary development
Certification
I have a valid driver license with a clean driving record
Timeline
Airport Customer Service Agent
Hallmark Aviation
12.2023 - Current
Restocker
Ross Dress for Less
09.2020 - 01.2021
Rental Car Driver
Fleet Service
05.2018 - 05.2020
High School Diploma -
Baldwin High School