Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Anne Miyar Emmanuel

Jacksonville,FL

Summary

Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering one year and half of experience in customer services.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Airport Customer Service Agent

JC International SA / JetBlue
05.2022 - 07.2023
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.

Customer Service Representative

Black Swan Manufacturing
01.2022 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

No Degree - Accounting

Universite Notre Dame D'Haiti (UNDH)
HAITI

High School Diploma -

Centre D'enseignement Classique (C.E.C)
HAITI
12.2015

Skills

  • Emergency Procedures
  • Passenger Documentation
  • Meeting Minute Taking
  • Effective Listening
  • Customer Assistance
  • Retail Transactions Processing
  • Team Leadership
  • Stocking and Replenishing

Certification

Certificate of Completion

For the successful completion of

Initial Airport Operations Training

at the JetBlue University, Orlando Support Campus

May 17, 2022

Languages

French
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Haitian Creole
Native or Bilingual

Timeline

Airport Customer Service Agent

JC International SA / JetBlue
05.2022 - 07.2023

Customer Service Representative

Black Swan Manufacturing
01.2022 - 04.2022

No Degree - Accounting

Universite Notre Dame D'Haiti (UNDH)

High School Diploma -

Centre D'enseignement Classique (C.E.C)

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Anne Miyar Emmanuel