Matthew Dziubyk
Inverness,IL
Summary
Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision.
Overview
1
1
Certification
Work History
Airport Passenger Service Agent
Prospect Air Services, Inc, O'hare Airport
06.2021 - 08.2021
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Escorted handicapped passengers from terminal to aircraft.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Monitored security and maintained operational protocols.
- Developed and implemented strategies to minimize customer wait times.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Education
High School Diploma -
Creighton University
Omaha, NESkills
- Passenger Documentation
- Active Listening
- Passenger Care
- Customer Inquiries
- Documentation Verification
- Coordinating Schedules
- Creative Solutions
- Boarding Support
- Assist Passengers
- Boarding Gate Procedures
- Service Quality
Certification
CPR Certified
Timeline
Airport Passenger Service Agent
Prospect Air Services, Inc, O'hare Airport
06.2021 - 08.2021
High School Diploma -
Creighton University
CPR Certified
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