Raven Beverly
Detroit,MI
Summary
Experienced in providing top-notch customer service as an Airport Passenger Service Agent. Skills include effective communication, problem-solving, and maintaining calm under pressure, ensuring passenger satisfaction and comfort at all times. Made significant impacts in previous roles by improving efficiency of check-in processes and resolving passenger concerns promptly.
Overview
4
4
years of professional experience
Work History
Airport Passenger Service Agent
Prospect Service
Romulus, Michigan
12.2018 - 04.2020
- Assisted passengers in making flight connections.
- Verified identification documents of passengers.
- Furnished customers with information on routes, gates, and terminals to assuage baggage and boarding concerns.
- Escorted children that travel by themselves to their next flight Safely.
Package Handler
FedEx
Romulus, Michigan
05.2018 - 11.2018
- Performed preventive maintenance on material handling equipment to ensure operational efficiency.
- Packed, sealed, and labeled shipments adhering to company standards and protocols.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Sales Associate
Walmart
Dearborn, Michigan
03.2016 - 01.2018
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Ticketed, arranged and displayed merchandise to promote sales.
Cashier
Walmart
Dearborn
03.2016 - 01.2018
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Skills
- Baggage handling
- Emergency response readiness
- Check-in procedures
- Travel documentation verification
- Airport security awareness
- Cultural sensitivity
- Passenger assistance
- Complaint handling
Languages
English
Full Professional
References
References available upon request.
Timeline
Airport Passenger Service Agent
Prospect Service
12.2018 - 04.2020
Package Handler
FedEx
05.2018 - 11.2018
Sales Associate
Walmart
03.2016 - 01.2018
Cashier
Walmart
03.2016 - 01.2018