Bettie Buford
Jasper,TN
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Medical Assistant Intern
Advanced Center for Sleep Disorders
Chattanooga, TN
03.2024 - 04.2025
- Escorted patients to examination rooms and prepared for physician exams.
- Educated patients on health-related topics and provided instruction on medication usage as directed by a physician.
- Ensured HIPAA compliance by maintaining confidentiality of patient information.
- Supported administrative staff by processing payments.
- Performed patient intake duties, including taking vital signs and medical histories.
- Prepared examination rooms with necessary instruments and supplies.
- Escorted patients to examination rooms and documented medical histories.
- Provided administrative support to the medical staff, such as filing paperwork, answering phones and greeting visitors.
- Assisted back office patient processes to reduce office wait times.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Monitored patient stability by checking vital signs and weight.
- Reviewed insurance forms to ensure accuracy prior to submitting claims.
- Corresponded with patients through phone, fax, email, and in person to schedule appointments and answer inquiries.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Handled inquiries from patients regarding their accounts, insurance coverage or other issues.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared clinic's patient records and implemented updates whenever data changed.
- Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Handled general office duties to support administrative staff during peak hours.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier
Circle K
Chattanooga, TN
06.2024 - 03.2025
- Processed sales transactions to prevent long customer wait times.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Verified customer age requirement for alcohol or tobacco purchases.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Used suggestive selling techniques to promote add-on sales.
- Welcomed customers, offering assistance to help find store items.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Performed other duties as assigned by management.
Library Clerk
Orena Humphreys Public Library
Whitwell, TN
05.2023 - 03.2024
- Oversaw the organization and shelving of library materials to ensure ease of access.
- Developed strong understanding of cataloging books and other materials through various methods.
- Collected fines from customers for overdue books and resources.
- Ordered and processed various library materials and media.
- Managed interlibrary loan requests and processed returns in a timely manner.
- Created book displays to promote new arrivals or special collections.
- Restocked returned items to correct shelf or storage locations.
- Handled daily tasks, facility maintenance and security to support staff members.
- Verified and documented inter-library loans in computer system.
- Operated networked and standalone PCs, photocopier, fax machine, and scanner.
- Organized books on shelves according to Dewey Decimal System.
- Generated overdue notices and followed up with patrons to recover items.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
Education
Some College (No Degree) - Clinical Medical Assistant
Academy of Allied Health Careers
Chattanooga, TNSkills
- Vital signs monitoring
- Administrative support
- Healthcare documentation
- Medical terminology knowledge
- Phlebotomy
- Electronic health records
- Immunization administration
- Medical billing and coding
- First aid and CPR certification
- Flexibility and adaptability
Timeline
Cashier
Circle K
06.2024 - 03.2025
Medical Assistant Intern
Advanced Center for Sleep Disorders
03.2024 - 04.2025
Library Clerk
Orena Humphreys Public Library
05.2023 - 03.2024
Some College (No Degree) - Clinical Medical Assistant
Academy of Allied Health Careers