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Bettie Fletcher
Brandon,USA
Work Preference
Summary
Professional administrative expert with proven track record in support roles. Skilled in managing schedules, coordinating events, and maintaining records. Strong focus on team collaboration and achieving results. Adaptable to changing needs and reliable under pressure. Proficient in Microsoft Office Suite, effective communication, and problem-solving.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Promotes to Regional Administrative Assistant
Miss Department of Rehabilitation Services
01.2016 - Current
- This is administrative work assisting in formulating and directing the activities of an institution, department, or agency. Incumbents perform a variety of important administrative duties in developing and carrying out departmental programs. The work includes responsibility for analyzing administrative problems and requires the exercise of a high degree of independent judgment in the establishment, interpretation, application, and enforcement of statutes, rules, regulations, and policies, usually on behalf of an administrative superior. Incumbents work under the general supervision of the head of an institution, department, or agency. The work is subject to general review through conferences, personal inspection, and written reports for conformity with established policies, rules, and regulations.
- Examples of Work
- Drafts and/or types correspondence.
- Receives and distributes mail.
- Receives incoming telephone calls.
- Retrieves and updates information.
- Maintains calendar of events and personal agendas.
- Uses basic office equipment including a copy machine, computer, typewriter, fax machine and calculator in performing office supporting functions.
- Maintains department files and records.
- Reads related policies, regulations, statutes, and general project/program information.
- Organizes and schedules meetings.
- Coordinates project/program activities.
- Prepares and disseminates written and verbal information on projects/programs.
- Reviews and assesses program status.
- Serves liaison to department personnel, other public and private agencies and/or the general public.
- Researches and collects requested information.
- Exercises judgement in solving routine problems.
- Coordinates activities of staff based on project/program needs.
- Assigns work to staff.
- Reviews the work of staff for quality and accuracy.
- May serve on behalf of the administrative superior in his/her absence.
- Prepares and/or generates reports.
- Processes requests and requisitions.
- Completes various forms related to office activities.
- Prepares and maintains financial documents.
- Performs related or similar duties as required or assigned.
Counselor Assistant
Mississippi Department of Rehabilitation Services
Pearl, MS
01.2014 - Current
- Responsibilities
- Aids in client intake by completing necessary forms on referrals in absence of Counselor and writing summary of interview into the case record in accordance with standard agency procedures.
- Assists Counselor in providing client services by making periodic contacts, writing appropriate documentation in running record, and reporting results.
- Aids in client placement by contacting employment services and selected employers to discuss specific clients and job openings;
- Assists in conducting job skills classes with individual clients or with small groups, utilizing the lesson plan outlined by Counselor;
- Receives and routes incoming mail and posts outgoing mail to ensure that all mail is routed to appropriate parties within prescribed time frames schedules appointments for clients and notifies clients, thereof;
- Receives and routes telephone calls and visitors to appropriate parties in a courteous and timely manner.
- Maintains office filing system to ensure ready accessibility to all correspondence, memoranda, reports, and other records and supporting documentation;
- Operates personal computer and other office equipment;
- Types correspondence, memoranda, brief reports, forms, and other materials from rough copy, related to office operations.
- Initializes accounts payable functions through various computerized systems;
- Performs related or similar duties as required or assigned.
- Accomplishments
- The impact that I have with this job, I like helping people and help them get the things that they need and stay in contact with each one when I can to make sure things are going well with them.
- Skills Used
- I demonstrate telephone skills, how to talk to people at various hospital or doctor office, when I have to request medical records for our clients, I have learn how to verified client's Social Security to make sure they are getting services or they are getting the amount they put on their application, and I learn to ask the different doctor or other services will they accept our fee and along with that, I learn to speak with people at the difference colleges to see will they also accept our fees that we will be paying for a particular client.
- To input client information into the referral module, and after they come in for their interview and they qualify for our services; I will them move them in the participant module.
- I must do case note when something happens or if we have client that doesn't show his/her appointment.
Assistant Teacher
Hudspeth Regional Center
Pearl, MS
04.2002 - 12.2014
- Description of Job duties:
- Assists the teacher with implementing educational programming/active treatment goals, write appropriate evaluations, writes appropriate Written Training Program, write appropriate monthly progress notes.
- Progress notes are written according to applicable ICF/MR regulations.
- Collect and maintain data on the Individual's Written Training Programming goals. Attends and participates in meetings, mini meetings as assigned by the teacher. Attend and participate in professional development in-service training activities. Attend Behavior Management Classes. Take them out on outing; teach them how to make purchases, care for their personal hygiene, and how to become independent as much as possible. We have random drug tests and take TB shots.
- Completes with Agency Policies procedures by complying with plans and decisions as well as promoting and supporting high standards of confidentiality with no incidence of reports of non- support.
- I must use lifter, to lift Individual that needs it. Have been in-service on using lifter
Education
Bachelor's degree - Healthcare Concentration Information System
University of Phoenix
Phoenix, AZ01-2015
Associate of Science - Computer Information Science
Everest University Online
Brandon, FL01-2013
Skills
- Inventory, Computers, Sunday school teacher, Talk to Youth (Bible Class) and give advice
- Advanced in the Microsoft Office suite using Word, Excel, PowerPoint and Access
- Excellent communication skills, people skills, with the ability to do explain some technical information, Telephone
- Programming: Java, JavaScript, Visual Basic, HTML, Visual Studio, Object Oriented (OOP)
- Operating Systems: Windows XP, VISTA, 7
- Software: Microsoft Office (Word, Excel, PowerPoint, Access)
- Hardware: Cisco Routers, Cisco switches
- Networking: LAN, WAN, VLAN, TCP/IP, Ethernet
Accomplishments
- Assisted management with the training of [26] new staff members.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 10 employees.
Certification
- CAP - Certified Administrative Professional
Timeline
Promotes to Regional Administrative Assistant
Miss Department of Rehabilitation Services
01.2016 - Current
Counselor Assistant
Mississippi Department of Rehabilitation Services
01.2014 - Current
Assistant Teacher
Hudspeth Regional Center
04.2002 - 12.2014
Associate of Science - Computer Information Science
Everest University Online
Bachelor's degree - Healthcare Concentration Information System
University of Phoenix
Additional Information
Experience in a virtual environment, troubleshooting computer hardware and software - remote and desktop support.