Bettina Alexander
Peoria,AZ
Overview
13
13
years of professional experience
Work History
ICU Unit Coordinator
Dignity Health
Santa Cruz, California
12.2014 - 09.2020
- Supported charge nurse in exam orders, patient transfers, and management of patient flow, improving unit efficiency
- Facilitated and managed supplies by stocking unit and patient rooms, ensuring cleanliness and adherence
to protocols - Created patient charts and obtained patient consent for exams, maintaining HIPAA compliance and up-to-date training
- Utilized administrative skills and crisis intervention tactics during COVID-19 to assist with increased patient volume
Patient Service Representative
Dignity Health
Santa Cruz, CA
05.2007 - 08.2018
- Coordinated office visits and follow-up needs, organizing documentation for patient exams and appointments to streamline workflow.• Served as key department scheduler, ensuring 6 schedules were filled to maximum capacity with daily efficiency.• Coordinated quality control checks of medical records and paperwork, ensuring all authorizations and protocols were correct.
- Managed patient scheduling and appointment confirmations for optimal clinic efficiency.
- Assisted patients with insurance verification and eligibility inquiries promptly.
- Handled incoming calls and addressed patient concerns with empathy and professionalism.
Education
Lona Prieta Highschool
Santa Cruz, CASkills
- Critical care coordination
- Patient flow management
- EPIC charting
- HIPAA compliance
- PACS radiology
Timeline
ICU Unit Coordinator
Dignity Health
12.2014 - 09.2020
Patient Service Representative
Dignity Health
05.2007 - 08.2018
Lona Prieta Highschool