NetSuite
Hi, I’m
Bettina Filius
Bremerton,WA
Summary
Dynamic and results-oriented professional with extensive experience in logistics management and customer service. Excelled in enhancing operational efficiency and spearheading continuous improvement initiatives. Proficient with ERP systems and CRMs, including NetSuite, Jira, Zendesk, and Salesforce. Proven track record of fostering inter-departmental communication and driving significant operational enhancements.
Overview
11
years of professional experience
Work History
Datto
Production Control Coordinator
11.2019 - 06.2023
Job overview
- Served as the key point of contact between internal teams and the 3PL warehouse, ensuring efficient communication and on time order fulfillment.
- Monitored inventory levels and directed resources between 5 global warehouses.
- Facilitated continuous improvement initiatives within the department, resulting in increased efficiency across all operations.
- Put creative talents to use by designing logos and creating artworks for use in promotional materials for the Supply Chain Operations department and the Datto Pride ERG. Designed murals for 3 new offices.
- Served as Communications Chair for the Datto Pride ERG; responsible for writing newsletters, maintaining and publishing content, and promoting events.
Schnitzer Steel
Non-Trade Procurement Buyer
12.2015 - 01.2018
Job overview
- Managed procurement requests and acted as point-person for internal customers on logistics, hardware and software needs.
- Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
- Managed supplier performance, evaluating quality, delivery, and overall service levels to ensure continuous improvement in the procurement function.
- Provided booking support for company wide corporate travel.
- FedEx Account Administrator supporting 150 users.
- Support corporate purchasing card program using Bank of America Works.
Schnitzer Steel
Travel Administrator
06.2014 - 12.2015
Job overview
- Provided executive level customer service support for corporate travel, while encouraging policy compliance and cost savings.
- Organized group events for groups of up to 75 people.
- Maintained detailed records of travel expenses, and reconciled all charges on the corporate travel card.
- Supported corporate purchasing card program using Bank of America Works.
- Acted as the administrator for the corporate FedEx Account supporting 125 users.
Hallmark Aviation
Shift Supervisor & Trainer
03.2013 - 04.2014
Job overview
- Responsible for managing a team of 8 CSAs, overseeing daily operations during check-in, arrival, and departure of flights.
- Briefed agents on daily flights and provided training on current policies and procedures.
- Resolved escalated customer service challenges.
- Responsible for coordinating with airport agencies to ensure on time performance of flights.
- Maintained detailed log of all flight related events.
Hallmark Aviation
CSA
09.2012 - 03.2013
Job overview
- Provided customer support during check-in, boarding, and arrival of flights.
- Kept up-to-date on current travel regulations to provide accurate information for travelers seeking assistance.
- Reviewed passenger documents and updated customer information as needed to maintain up-to-date records for high-quality service.
- Handled baggage services for delayed and damaged bags.
Skills
- Supply Chain Coordination
- Logistics management
- Order Processing
- ERP systems proficiency
- CRM Ticket Management
- Process Documentation
- Purchase Order Management
- Data entry
- Customer service
- Microsoft office
Software
Oracle
Jira
ZenDesk
UPS World Ship
Bank of America Works
Education
Hawaii Pacific UniversityHonolulu, HI
Bachelor of Arts from Digital Communications And Multimedia
01-2010
University of OsloOslo, Norway
Bachelor of Arts from Information And Communication Technology
01-2005
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceCompany CultureInterests
Freelance Artist - Illustrations and Character Art
Languages
English
Native or Bilingual
Norwegian
Native or Bilingual
Swedish
Professional Working
Danish
Professional Working
Similar Profiles
Callum SmithCallum Smith
Channel Marketing Manager at DattoChannel Marketing Manager at Datto
CODY STEVENSCODY STEVENS
Staff Monitoring Engineer at DattoStaff Monitoring Engineer at Datto
Shaquil AlonsoShaquil Alonso
Account Service Specialist I at DattoAccount Service Specialist I at Datto