Bettina Hardin
Southaven,MS
Summary
Experienced Revenue Cycle Specialist with a decade of experience in optimizing billing processes and enhancing revenue capture for healthcare organizations. Proven expertise in claim management, compliance, and vendor coordination. Championed a complex billing process overhaul, integrating automated systems that captured $200k in previously lost revenue due to coding errors, while also increasing accuracy of diagnosis code entry. Experienced in Medicare, Medicaid, and Commercial, Third-Party Administrator plans (TPA), and Managed Care Plans for End Stage Renal Disease Patients Insurance Analyst. Strong background in administration support, experienced medical billing and coding. Streamlined medical billing processes and implemented coding practices, achieving a 15% reduction in claim denials within six months by developing and executing training programs for junior staff members.
Overview
17
17
years of professional experience
Work History
Senior Revenue Analyst
Spectra Laboratories
United States
08.2022 - Current
- Spearheaded Quality Assurance testing for CPT and diagnosis codes, achieving a remarkable 25% increase in claim acceptance rates within the first year of implementation across the organization.
- Conducted monthly AR reports to identify high dollar accounts, facilitating strategic follow-ups that created a significant reduction of outstanding balances by $150K within six months.
- Collaborated with cash posting and reimbursement teams to enhance billing accuracy, leading to a notable 30% increase in timely payments from insurance providers over the fiscal year.
- Planned comprehensive training materials on denials and claims submission processes for team members, contributing to a substantial 40% reduction in claim rejections due to errors within six months.
Patient Account Specialist
American Esoteric Lab
United States
12.2016 - 07.2022
- Addressed and closed 1,100+ patient billing inquiries, which implemented to a 30% surge in positive patient feedback as measured by post-interaction surveys and feedback forms.
- Centralized invoice processing for 100+ patient accounts by designing a new digital workflow that slashed data entry errors to just 1% and boosted payment accuracy by 15% within 6 months.
- Handpicked from a team of 10 to guide special projects focused on patient data integrity, which was the most junior member on the team; enhanced data accuracy for over 500+ records.
- Steered complete overhaul of patient communication strategy and documentation by creating educational guides, achieving a 40% reduction in billing-related complaints and expedited claims processing by 22%.
Tax Operations Specialist
Marshall Co Tax Collector Office
Holly Springs, MS
10.2008 - 12.2016
- Managed daily tax operations and processed over 2,500 property tax payments monthly, achieving a 99.9% accuracy rate in record maintenance and reducing errors by 15%.
- Composed and implemented a streamlined process for cash drawer reconciliation that reduced discrepancies by 25%, enhancing overall financial accuracy within the office.
- Prepared comprehensive daily deposit reports that accelerated filing efficiency by 40%, ensuring timely submission to the state office for compliance purposes.
- Selected to attend state certification sessions for Tax Collector II credentials, enhancing professional qualifications and contributing to modernised office operations.
- Piloted the Tax Collector's victorious 2010 election campaign, orchestrating volunteer efforts and media outreach, which accessed in a 15% increase in voter turnout compared to the previous election cycle.
Education
Bachelor of Business Administration - BBA - Health/Health Care Administration/Management
Strayer University
12.2027
Billing and Medical Coding - Health/Health Care Administration/Management
Penn Foster
06.2022
Associate's degree - Computer Operations
Northwest Mississippi Community College
Skills
- Quality Assurance Testing
- CPT & ICD-10 Coding
- Claims Processing Optimization
- Medical Billing
- Insurance Verification
- Patient Accounts Management
- Tax Collection
- Financial Reporting
- Compliance Management
Timeline
Senior Revenue Analyst
Spectra Laboratories
08.2022 - Current
Patient Account Specialist
American Esoteric Lab
12.2016 - 07.2022
Tax Operations Specialist
Marshall Co Tax Collector Office
10.2008 - 12.2016
Bachelor of Business Administration - BBA - Health/Health Care Administration/Management
Strayer University
Billing and Medical Coding - Health/Health Care Administration/Management
Penn Foster
Associate's degree - Computer Operations
Northwest Mississippi Community College
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