Bettina L. Gaskins
New Tazewell,TN
Summary
Attain well-compensated remote role featuring outstanding benefits offerings.
Overview
31
31
years of professional experience
Work History
Licensed Healthcare Agent/ College of Insurance
TTEC
08.2025 - 11.2025
- Verified insurance coverage by telephone and online to estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Developed sales leads from targeted marketing campaigns.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
Mobile Collections Specialist
Medic Regional Blood Center
10.2024 - 02.2025
- Evaluated potential donors for blood and platelet donation
- Upheld highest standards of patient confidentiality
- Evaluated and documented iron levels, blood pressure, temperature, and pulse.
Medical Secretary
Owen's Chiropractic Clinic
08.2005 - 07.2006
- Coordinated office operations and provided support for physician practice.
- Enhanced patient relations and established meaningful patient connections.
- Operated phone line, ensuring all calls received professional and efficient handling.
- Compiled and maintained comprehensive patient records including health insurance eligibility, past medical details, and test results.
- X-ray set up.
Restaurant Team Member
Shiloh Fish House
11.1994 - 02.2006
- Expert in providing exceptional service through welcoming and assisting guests.
- Ensured cleanliness by performing daily cleaning tasks in the restaurant. Wrapped silverware to maintain sanitary dining standards. Set up restaurant to create a welcoming ambiance for guests.
- Welcomed customers, provided foods and drinks according to requests.
- Cultivated welcoming eating environment for customers.
- Delivered personalized customer service to restaurant patrons.
- Facilitated customer transactions as cashier for departing customers.
- Coordinated seating arrangements for arriving guests while providing ongoing support to seated clientele.
Restaurant Waitress
Oskar's Restaurant & Bar
01.2005 - 01.2006
- Exhibited exceptional customer service; Sharpened communication skills by resolving customer complaints and creating a healthy environment.
- Multi-tasked by seating guests as they arrived while continuously assisting already seated clientele.
- Data entered orders into POS system, and provided service tickets.
- Various multi-tasking and switching from task to task with ease.
- Maintained high standards of quality control, hygiene, and health and safety.
- Organized and implemented the production of the work, and the workforce, training, and resources necessary.
Education
Some College - Nursing
Florence-Darlington Technical College
Florence, SCLicensed Healthcare Insurance Agent - Tennessee Healthcare Insurance License
TTEC College of Insurance
Remote- NewTazewell, TN 10.2025
High School Diploma -
Chesterfield High School
Chesterfield, SC05.1997
Skills
- Client support
- Customer issue resolution
- Client relationship building
- Attention to detail an accuracy
- Hipaa compliance
- Product knowledge acquisition
Timeline
Licensed Healthcare Agent/ College of Insurance
TTEC
08.2025 - 11.2025
Mobile Collections Specialist
Medic Regional Blood Center
10.2024 - 02.2025
Medical Secretary
Owen's Chiropractic Clinic
08.2005 - 07.2006
Restaurant Waitress
Oskar's Restaurant & Bar
01.2005 - 01.2006
Restaurant Team Member
Shiloh Fish House
11.1994 - 02.2006
Some College - Nursing
Florence-Darlington Technical College
Licensed Healthcare Insurance Agent - Tennessee Healthcare Insurance License
TTEC College of Insurance
High School Diploma -
Chesterfield High School