Bettina Randolph

Manage rental properties in Monticello through tenant screening and lease agreement execution.

• Conduct background checks and verified application information for prospective tenants.
• Perform property inspections to ensure cleanliness and identify necessary repairs or safety hazards.
• Maintain detailed records of repairs, lawn care schedules, and payroll submissions for maintenance department.
• Update maintenance records for repairs and scheduled regular lawn care to enhance property aesthetics.

• Managed daily operations and staff to enhance service delivery, providing regular coaching to improve team performance.
• Processed all human resource functions, including training and documentation for new hires, ensuring compliance and staff readiness.
• Handled all human resource functions, including training, reprimands, and new hire documentation.
• Coordinated onboarding for board members and facilitated meetings with parents and community volunteers to strengthen community engagement.
• Cultivated relationships with community stakeholders, donors, schools, and local organizations.
• Coordinated onboarding for board members and organized meetings with parents and community volunteers.
• Enforced club guidance and discipline policies to mediate conflicts and promote positive behaviors.
• Ensured safety of youth members and staff by maintaining CPR/First Aid certifications and addressing hazards.

• Processed medical records to proper requesting agency in a timely manner and obtained PCP referrals.
• Processed daily payments: insurance co-pays, self-pay, credit card transactions and verified insurance eligibility upon or before patients' arrival.
• Developed and maintained provider base for medication samples, coordinating with drug representatives and scheduling luncheons.
• Interpreted information for providers, nurses, and patients during triage and registration, enhancing communication and understanding.

• Scheduled appointments for 8 therapists/psychiatrists daily and efficiently routed emergency calls to ensure timely client care.
• Processed medical records to ensure accurate and timely delivery to requesting agencies.
• Performed all billing transactions for Medicaid, Medicare, Insurance, and Self-Pay billing of all clinical services rendered using the AS400 program
• Executed billing transactions for Medicaid, Medicare, insurance, and self-pay for clinical services using the AS400 program, ensuring compliance and accuracy.
• Executed fundamental office tasks such as filing and photocopying: filing, photocopying, faxing, mail delivery, answering and transferring calls.

• Assessed clients to establish offsetting barriers, job skills/readiness, etc. while encouraging and motivating them at the same time.
• Determined eligibility for Extended Supportive Services and authorized childcare and transportation to support client needs.
• Monitored TEA clients' participation in required work activities, conducted home visits on a bi-weekly basis, and compiled various monthly reports.
• Guided clients in writing resumes and cover letters to enhance job applications. and performed all case manager duties including monthly reports and case managed approximately 70 (adult & youth) files.
• Maintained monthly contacts with all clients and enrolled new clients using AWIS and AJL software.
• Organized and facilitated college prep classes which included ACT sessions and financial aid fairs for youth/parents with interest in college.
• Assisted new employees and co-workers with training in procedures, policies and computer programs, such as ANSWER and KIDCARE.