Bettina Schurmans
Phoenix,AZ
Summary
Results-oriented Analyst with extensive client-facing experience in Fortune 500 and B2B/B2C sectors. Proven in delivering top-notch technical support, streamlining processes, and building strategic relationships. Recognized for strong communication, data analysis, and a proactive approach to problem-solving and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Project manager
Rair view
- Successfully managed 10+ projects utilizing both agile and waterfall methodologies, ensured timely delivery, effective resource allocation, and adherence to project goals and objectives
- Presented weekly project outcomes and key performance indicators to stakeholders which highlighted key achievements, challenges, and opportunities for future growth
- Implemented process
Business continuity analyst
Amazon
01.2022 - 01.2023
- Created, presented and escalated Excel reports to senior leadership and stakeholders
- Conducted data analysis and risk assessments for business continuity planning
- Triaged and prioritized a large volume of incoming incidents and inquiries
- Streamlined business processes to achieve a 20% reduction in delays, a 15% boost in efficiency, and a 25% increase in accuracy while collaborating cross-functionally to enhance workflow integration and consistency.
Retail customer advisor
GS1 Belgium and Luxembourg
01.2020 - 01.2022
- Utilized CRM systems to track and manage customer onboarding progress and retrieve data
- Utilized a variety of technology platforms to troubleshoot technical issues regarding the data transfer from an external platform to internal platform
- Developed and maintained onboarding documentation, manuals, and training materials to facilitate standardized onboarding and usage of client platform
- Utilized a variety of technology platforms (internal) to troubleshoot issues
- Collaborated with product development teams to incorporate clients feedback into onboarding processes, enhancing the usage of the platform and overall customer experience.
Education
BA in International business -
Thomas More
Project management certificate -
Cummins
Skills
- Platform expertise
- Relationship management
- Analytics
- Communication
- Microsoft
- CRM systems
- Project Planning
Certification
Cummins - project management
Languages
English
French
Dutch
Timeline
Business continuity analyst
Amazon
01.2022 - 01.2023
Retail customer advisor
GS1 Belgium and Luxembourg
01.2020 - 01.2022
Project manager
Rair view
BA in International business -
Thomas More
Project management certificate -
Cummins
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