Bettina Ward
Sacramento,CA
Summary
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Team Member
Kool Kids, Inc
Vacaville, California
10.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Evaluated customer needs promptly during interactions.
- Executed daily tasks with precision and timeliness.
Key Holder
JoAnn Fabrics
Vacaville, CA
09.2022 - 05.2025
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Coordinated daily store operations, ensuring adherence to company policies and maintaining a smooth workflow.
- Oversaw inventory management and restocking of merchandise on sales floor.
- Trained new staff on store procedures and customer service techniques.
- Assisted customers in product selection and provided excellent service.
- Assisted customers with product selection and resolving complaints.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Verified accuracy of register tills at beginning and end of shift.
- Oversaw bank deposits and security procedures, ensuring safe and efficient store opening and closing.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Collaborated with management to determine key tasks and delegate to staff members.
- Assisted in general housekeeping to maintain store image.
- Investigated out-of-stock items, sourcing additional inventory from other locations to meet customer demand.
Education
Associate of Science - Psychiatric Nursing
Napa Valley College
Napa, CA 01.1988 - 01.1989
Skills
- Inventory management
- Cash handling
- Customer service
- Problem solving
- Time management
Timeline
Team Member
Kool Kids, Inc
10.2025 - Current
Key Holder
JoAnn Fabrics
09.2022 - 05.2025
Associate of Science - Psychiatric Nursing
Napa Valley College
01.1988 - 01.1989