Bettina A. Young
Gardendale,AL
Summary
Veteran Billing Manager focused on team efficiency and producing high-quality work. Excellent collaborator and relationship-builder familiar with compliance and documentation requirements. Enthusiastic about taking billing operations to the next level through proactive leadership and skilled problem solving.
Overview
17
17
years of professional experience
Work History
Director of Revenue Cycle
PS Logistics
04.2023 - 01.2024
- Maintained a collection efficiency rate of 93%, resulting in a substantial reduction in overdue accounts.
- Contributed and developed new credit standards used to extend credit to new and/or existing customers.
- Developed and implemented new procedures to improve the quality and quantity of invoicing. This included spot checking orders to ensure the correct paperwork was verified and included.
- Created miscellaneous invoices as direct by Senior Management.
- Collected several past due accounts that was over 365 days past due. This amount totaled over $100,000,
- Monthly meeting with senior management to discuss issues with the organization.
- Responsible for handling petty cash and insuring it was balanced each month.
- Strong leadership skills and commitment to a team approach; both direct and indirect reports.
- Measure & managed staff performance/productivity and employment standards.
Senior Billing Manager
FIS Output Solutions
07.2008 - 02.2023
- Manage three billing managers and 20 billing clerks in multi-state sites in the completion of monthly billing around $15M per month
- Perform billing audits to ensure that all items listed on contracts were billed correctly
- This audit was performed at each print site and included around 400+ customer. The audit resulted in an additional $285k of monthly revenue not previously identified or billed
- Led process improvement initiatives for billing and reduced the number of errors and credits issued by the FIS Output Solutions billing group
- Implemented new inventory system for our three print sites
- Responsible for billing several top revenue producing clients each month
- Provide financial support to all site directors as needed
- Worked with sales in quoting and reviewing pricing submitted to perspective clients
- Helped clients who had questions about the services provided to them
- Worked with accounts receivable to help resolve past due account issues
- Completed ad hoc projects as requested by senior management or finance
- Conducted performance reviews and implemented improvement plans.
- Complied with established internal controls and policies.
- Reviewed billing problems, researched issues, and resolved concerns.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
Project Analyst
FIS Output Solutions
07.2007 - 06.2008
- Performed audit on the IB billing system to ensure that all items were correctly billed, and revenue was posting to the correct business unit
- This finding resulted in an additional $500k in missed recurring revenue
- Created invoices for customers within the Great Plains Accounting system
- Created process improvements in the re-billing of UPS and Fed-X to customers.
- Collected data from diverse source formats.
- Built lasting and collaborative partnerships with individuals both within and outside of company.
Education
Bachelor of Science - Accounting
University of Alabama At Birmingham
Birmingham, AL12.2002
Skills
- System Updates
- Data Imports
- Accounts Payable and Receivable
- Team Direction
- Process Improvement
- Audit Support
- Billing Review
- Workflow Planning
- Report Preparation
- Invoice Processing
- Excellent Team Leadership
- Plan Budgets
- Financial Reporting and Analysis
- Strategic and Financial Planning
Timeline
Director of Revenue Cycle
PS Logistics
04.2023 - 01.2024
Senior Billing Manager
FIS Output Solutions
07.2008 - 02.2023
Project Analyst
FIS Output Solutions
07.2007 - 06.2008
Bachelor of Science - Accounting
University of Alabama At Birmingham
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