Betty Hernandez
Katy,Tx
Summary
Enthusiastically seeking opportunity to contribute as a Customer Service Representative at an esteemed organization. Passionate about delivering exceptional service and building strong customer relationships. Proven track record of resolving inquiries and concerns promptly and effectively. Eager to leverage excellent communication skills and problem-solving abilities to ensure customer satisfaction and drive business growth.
Overview
10
10
years of professional experience
Work History
Financial Office Manager
Katy Gymnastics and Sports Performance
11.2019 - Current
- Acquired Sales experience by managing over 560 customer accounts daily, preparing sales reports, and conducting marketing campaigns
- Learned how to manage a Call Center by handling around 50 inbound and outbound calls, addressing customer complaints, and managing call analytics data
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Contacted customers to discuss late payments and options for remitting amounts due.
Assistant Office Manager
Kips Gymnastics
12.2014 - 10.2019
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Provided exceptional customer service by responding promptly to inquiries from clients both in-person and via phone or email correspondence.
Skills
- Technical Support
- Sales
- Call Center Management
- Problem-solving
- Attention to Detail
- Organizational Skills
- Customer Service
Motivation
Delivering quality service and maintaining a positive attitude with a customer-focused mindset.
Timeline
Financial Office Manager
Katy Gymnastics and Sports Performance
11.2019 - Current
Assistant Office Manager
Kips Gymnastics
12.2014 - 10.2019
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