I can program 4 devices at a time on Apple Platform and integrating my Insulin Pump to my watch and phone
Carol Yanow
Boca Raton
Summary
Dynamic Technical Support Representative with a proven track record at Apple, excelling in technical troubleshooting and customer service. Expert in diagnosing complex software and hardware issues, enhancing customer satisfaction through effective communication and active listening. Committed to delivering exceptional user support and driving continuous improvement in service operations.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Office Manager/Executive Secretary
South Orange-Maplewood Board of Education
09.1997 - 06.2015
- Student Trust Fund- Monthly accountability of funds and yearly audit by the state
- Faculty and Administrative attendance
- All purchasing using computer programs to originate purchase orders
- Maintaining supplies and ordering for faculty and students for the school year
- Daily assignment of Substitutes and when needed charting unfilled positions with staff . Some days it was multiple teachers out with 7 periods of classes to cover.
- Overseeing work of 4 other secretaries and making sure all work completed per the specifications of the needs of the Board of Education
Accounts Payable
South Orange Maplewood Board of Education
09.1990 - 09.1997
- Streamlined accounts payable processes by implementing automation tools and reducing manual entry errors.
- Increased accuracy in financial transactions by maintaining a well-organized filing system for all accounts payable documentation.
- Led successful migration of accounts payable system to cloud-based platform.
- Managed accounts payable and receivable functions, optimizing cash flow management for the organization.
- Processed and Mailed checks (usually 200 or more monthly
Preschool Teacher
Jewish Y in Union NJ
03.1988 - 09.1990
- Developed and implemented age-appropriate curriculum enhancing children's cognitive and social development.
- Fostered a nurturing classroom environment promoting positive interactions among students.
- Assessed individual student progress, identifying areas for improvement and tailoring support accordingly.
- Collaborated with parents to provide updates on child development and address concerns effectively.
Executive Secretary Applied Clinical Technology
Saint Barnabas Medical Center
12.1988 - 08.1990
- Coordinated executive meetings and managed complex calendars, ensuring optimal time management.
- Streamlined communication between departments, enhancing operational efficiency and collaboration.
- Developed and maintained filing systems, improving document retrieval processes.
- Prepared detailed reports and presentations for senior management decision-making.
- Assisted with setting up student physicians with classes in the Hospital
Typesetter/Graphic Designer
Ortho Diagnostics Inc/ J&J Company
01.1979 - 01.1983
- Operated typesetting software to produce high-quality printed materials.
- Reviewed proofs and corrected errors to ensure accuracy and consistency.
- Collaborated with design teams to optimize layout and visual appeal.
- Trained junior staff on typesetting techniques and software utilization.
Education
Bachelor of Early Childhood And Elementary Ed - Bachelor of Education
University of Miami
Miami, FL06-1976
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Customer service expert
- Call center operations
- Customer service
- Issue troubleshooting
- Active listening
- Microsoft outlook
- Network diagnostics
- Customer success management
- User support
- Application support
- Software installation
- Data recovery
- Technical issues analysis
- Account management
- Service support
- Complaint resolution
- Desktop support
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Human resources
- Conflict management
- Staff hiring
- Supply management
- Administrative oversight
- Employee training
- Training and coaching
- Documentation and control
- Policy implementation
- Workflow optimization
- Financial reporting
- Financial tracking
- Expense reporting
- Team supervision
- Staff training
- Financial accounting
- Report preparation
- Event coordination
- Business administration
- Meeting planning
- Facility management
- Database administration
- Travel coordination
- Team bonding
- Workflow planning
- Documentation expertise
- Policy and procedure modification
- Compliance monitoring
- Project management
- Policy development
- Contract administration
- Information protection
- Workforce management
- Strategic planning
- Budgetary planning
- Budgeting expertise
- Performance improvement
- Report writing
- Regulatory compliance
- Budget administration
- Data retrieval systems
- Proposal writing
- Presentation design
- Vendor engagement
- Senior leadership support
- Office management software
- Banking operations
- Decision-making
- Teamwork and collaboration
- Team leadership
- Schedule management
- Goal setting
- Budget management
- Process improvement
- Staff development
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Customer service management
- Phone and email etiquette
Accomplishments
Upon graduating with no teaching jobs worked for Mercy Hospital in the Insurance Process Department, then in 1976 worked for one year as the Insurance Claims Adjuster for Broward County Carpenters.
I then went back to NJ and briefly taught preschool.
I then worked for Johnson and Johnson-Ortho Diagnostics as a Typesetter/Graphic Artist. My top speed in typing was 93 wpm. I joined South Orange Maplewood Board of Education- Accounts Payable 7 1/2 years and the Office Manager of Maplewood Middle School (800 students-100 staff- went thru 7 principals.
Affiliations
Hadassah of South Florida
ACLU
St. Jude's Childrens Hospital
ASPCA
Wounded Warrior Project
I just moved into the community 4 months ago.
17 years after Katrina in New Orleans-traveled with
high school students to assist the 9th and 7th ward, feeding the homeless, cleaning properties and demolishing homes, supporting the church in the 9th ward, boxing canned good supplies donated for distribution
Certification
Graduate Degree Deans List University of Miami with a dual degree in Early Child/Elementary Education, certified in the State of Florida and New Jersey
Software
Interests
- Supporting STEM education initiatives and mentorship programs
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Drone Piloting
- Artificial Intelligence (AI) and Machine Learning
Timeline
Office Manager/Executive Secretary
South Orange-Maplewood Board of Education
09.1997 - 06.2015
Accounts Payable
South Orange Maplewood Board of Education
09.1990 - 09.1997
Executive Secretary Applied Clinical Technology
Saint Barnabas Medical Center
12.1988 - 08.1990
Preschool Teacher
Jewish Y in Union NJ
03.1988 - 09.1990
Typesetter/Graphic Designer
Ortho Diagnostics Inc/ J&J Company
01.1979 - 01.1983
Bachelor of Early Childhood And Elementary Ed - Bachelor of Education
University of Miami
Deans List - straight A student
I have the ability to listen and break down the problems that a customer has had.
I have been an advocate in College- Alpha Phi Omega Service Fraternity and for my children and 17 years of 800 students running a middle school.
I multi task all the time,
I have for the last week been at the Apple Store for 12 hours and quietly. sit and program on my own. Your employees sit and watch me. A little stange for a 71 year old woman. I started in High School programming Fortran. I have in my business life developed Lotus and Excel spreadsheets, when asked without training I ran the Computer/check processing system (antiquated now) and when needed took over the payroll department for a multi-million dollar joint Board of Education.
In my school I had 4 secretaries. In the main office my assistant did one thing-student attendance.
I did: Student Activity Trust Fund, All purchasing on computer creating purchase orders, faculty attendance, Secretary to the Principal, Running the 7 xerox machines and keeping them operational, overseeing all special events and graduation