Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Demorte Parkinson

Jamaica,NY

Summary

Dedicated and technically skilled HVAC Technician with over 300 hours of specialized training from Delaware Technical Community College and a universally recognized EPA certification. Possesses a robust understanding of HVAC systems including installation, maintenance, and repair. Adept at diagnosing issues and delivering efficient solutions that enhance system performance and energy efficiency. Committed to adhering to safety standards and providing exceptional customer service. Proven ability to work effectively in team settings and independently, with a strong capacity for problem-solving and operational optimization. Eager to bring expertise and a track record of success to a dynamic team focused on outstanding HVAC service and innovation.

Overview

5
5
years of professional experience

Work History

Office Manager/Dispatcher

Forward Air
08.2021 - 05.2024
  • Directed and coordinated the dispatch of drivers, ensuring timely and efficient delivery of goods, utilizing AS400 system for precise tracking and management of shipments
  • Resolved delivery issues and delays, maintaining continuous communication with drivers and customers to ensure smooth and effective operations, enhancing customer satisfaction and operational reliability
  • Handled customer inquiries with a high degree of professionalism and efficiency, providing exceptional service that addressed customer needs and fostered positive relationships
  • Collaborated with team members to identify and implement improvements in dispatch processes, significantly increasing operational efficiency and productivity
  • Oversaw daily office operations and maintained high standards of office efficiency by organizing procedures and supervising office staff to ensure compliance and optimal performance
  • Supported and trained office staff, enhancing team capabilities and performance through effective training and development initiatives focused on operational excellence and service quality
  • Leveraged strong problem-solving skills to address and rectify operational challenges, ensuring seamless coordination across dispatch and office management functions.

Construction Worker

SMK Construction
09.2020 - 08.2021
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Measured dimensions of finished pieces for conformance to specifications.

Shift Manager

McDonald's
09.2019 - 08.2020
  • Greeted customers warmly, efficiently took food orders, and provided detailed menu information, enhancing customer satisfaction and service quality
  • Operated cash registers with precision, handling both cash and card transactions, demonstrating trustworthiness and accuracy in financial responsibilities
  • Collaborated effectively with team members to meet and exceed daily performance targets in a high-pressure, fast-paced environment, fostering team unity and operational efficiency
  • Communicated clearly and effectively in a noisy environment, ensuring seamless team operations and coordination, vital for maintaining safety and efficiency in technical settings
  • Executed opening and closing procedures to exacting standards, maintaining organizational protocols and ensuring readiness for service
  • Trained new staff in critical safety and sanitation procedures, venue setup, and breakdown, demonstrating leadership and a commitment to upholding high standards
  • Maintained a rapid pace in a cook-to-order food production environment while ensuring the accurate delivery of products, skills applicable to managing time-sensitive technical tasks in HVAC installations and repairs.

Staff Member

SYEP
07.2019 - 09.2019
  • Assisted a diverse clientele, including children and adults, in locating books and participating in library activities, showcasing strong interpersonal skills and customer service
  • Awarded 'Staff Member of the Month' for exceptional performance and dedication to customer satisfaction, reflecting high standards in service delivery and teamwork
  • Provided guidance and support to young library users, facilitating educational activities and enhancing their learning experience, demonstrating patience and effective communication skills
  • Supported daily library operations through effective customer interactions and maintenance of a welcoming and organized environment, ensuring a positive experience for all visitors.

Education

300 hours of HVAC Tech Training/ HVAC Program -

Delaware Technical Community College
New Castle, DE
08.2024

College: Audio Engineering -

CUNY Hostos Community College
Bronx, NY
05.2020

High School Diploma -

John Adams High School
Queens, NY
06.2019

Skills

  • Technical Proficiency
  • EPA (Universally Certified)
  • MS Office Suite
  • System Installation
  • Equipment Maintenance
  • Troubleshooting Skills
  • Safety Compliance
  • Regulatory Knowledge
  • Customer Service
  • Team Collaboration
  • Problem Solving
  • Energy Efficiency
  • HVAC Repair
  • Pressure Testing
  • Electrical Wiring
  • Mechanical Aptitude
  • Refrigerant Handling
  • Blueprint Reading
  • Thermal Comfort
  • Ventilation Principles
  • Air Quality Control
  • Heat Transfer Knowledge
  • System Calibration
  • Schematic Interpretation
  • Worksite Management
  • Time Management
  • Communication Skills
  • Inventory Management
  • Technical Troubleshooting
  • EPA requirements knowledge
  • System Troubleshooting
  • Leak Checks
  • Package and split systems
  • HVAC and Refrigeration Systems
  • Heating Systems
  • Air Conditioning
  • Certified HVAC Technician
  • HVAC Controls
  • Soldering
  • Gas Furnaces
  • Valid State driver's license
  • Recovering and recycling
  • Blueprint Interpretation
  • Load Calculations
  • Preventive Maintenance
  • Piping and Brazing
  • OSHA Compliance
  • Diagnosing faults
  • Power Tool Operation
  • Worksite safety
  • Framing
  • Hand and Power Tool Operation
  • Attention to Detail
  • Physical Strength and Stamina
  • Skilled with ladders and scaffolds
  • Equipment Inspection
  • Multitasking Abilities
  • Reliability
  • Active Listening
  • Effective Communication

References

SMK Construction

Von Bhoorasingh - 516-459-3316


Delaware Tech Instructor

Bob Bazzoli - 302-266-3306


Forward Air

800-726-6654

Timeline

Office Manager/Dispatcher

Forward Air
08.2021 - 05.2024

Construction Worker

SMK Construction
09.2020 - 08.2021

Shift Manager

McDonald's
09.2019 - 08.2020

Staff Member

SYEP
07.2019 - 09.2019

300 hours of HVAC Tech Training/ HVAC Program -

Delaware Technical Community College

College: Audio Engineering -

CUNY Hostos Community College

High School Diploma -

John Adams High School

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Demorte Parkinson