Betty Alcaraz
Northlake
Summary
Results-driven Office Administrator with expertise in business management, team leadership, onboarding and compliance. Skilled in Microsoft Office, Google Docs, and various payroll systems. Demonstrated success in staffing, data entry, and maintaining high levels of customer satisfaction. Most importantly fostering a positive work environment.
Overview
12
12
years of professional experience
Work History
Office Administrator
Epic HR, LLC
Grand Prairie, TX
02.2025 - Current
- Recruiting, sourcing candidates and fulfilling positions. marketing/indeed employers
- Onboarding process and benefits
- Document & i9 verification
- Federal, State and company regulations policy enforcement and compliance
- Background checks and screenings
- Payroll. Peoplease
- Data entry and communication Excel/Outlook/Microsoft office
Manager & Office Administrator
Boardroom Salon for Men Clearfork
Fort Worth, TX
08.2019 - 02.2025
- Business management and administration. Franchise
- Onboarding process, New hire documentation
- Company policy and regulations compliance
- Business inspection and licensing
- Scheduling/appointment setting Zenoti/Booker
- Team leadership. Leading and managing a team of 15+ Employees.
- Data entry and communications Outlook/Microsoft office/excel/Google docs
- Customer relations/service and satisfaction
- Inventory. Product count and reconciliation
- Deposits/collections. Bank verification
- Payroll. ADP/ Paychex. Time card verification
- Bookkeeping
- KPIs, Analytics. Business metrics and forecasting
- Sales. Franchise Marketing and revenue management
Call Center Receptionist
Woodbridge Home Exteriors
Fort Worth, TX
01.2016 - 03.2018
- Customer service/ Answering calls/ Dispatching
- Setting appointments, conformation and communication with clients and colleagues/crews
- Clerical. Data entry Google Docs,Excel, Microsoft Office and outlook
- Data filing. Confidential
- Invoices/ accounts receivable
Clerk
Quiktrip
QuikTrip, US
02.2014 - 07.2016
- Money handling
- Stocking
- Customer service
Education
B.A - Education
Texas Wesleyan University
Fort Worth, TX05.2020
High school diploma -
Texas can academy
Fort Worth, TX06.2016
Skills
Administrative Experience
Sales Experience
Business Management
Microsoft Office
Payroll management and systems
Attention to detail
Spreadsheet formulas
Communication
Human Resources and Onboarding
Expense report
Time management
Analytics
SharePoint
Client file management
Team management
Physical document handling
Google Sheets
Business KPI
Bank reconciliation
ADP Workforce Now
Cloud storage services
Store management
Customer service
Attendance verification
Talent acquisition
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Administrator
Epic HR, LLC
02.2025 - Current
Manager & Office Administrator
Boardroom Salon for Men Clearfork
08.2019 - 02.2025
Call Center Receptionist
Woodbridge Home Exteriors
01.2016 - 03.2018
Clerk
Quiktrip
02.2014 - 07.2016
B.A - Education
Texas Wesleyan University
High school diploma -
Texas can academy