Summary
Overview
Work History
Education
Skills
Timeline
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Betty Armand

Betty Armand

Administrative Assistant
Baltimore,MD

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.

Overview

16
16
years of professional experience

Work History

Secretary

Northside Hospital
02.2023 - 06.2023
  • Forms various types of clerical and receptionist functions, including preparing copies, typing letters, memos, and other documents, and compiling and preparing reports; may also be responsible for medical transcription
  • Receives and screens calls and visitors, responding to routine inquiries with standardized information
  • Opens and routes incoming mail
  • Coordinates and prepares mail-outs which involves maintaining/updating distribution lists
  • Schedule staff meetings, and supports personal calendars for management personnel which may involve some limited coordination of facilities, meals, etc
  • Responsible for inventory and ordering office supplies and equipment
  • Coordinate equipment and repair/maintenance
  • Maintains accurate department files, logs, and records, including admission and census data, invoices, and time and attendance information
  • Maintain patient charts and perform other duties as necessary to maintain the record-keeping system
  • Perform departmental admissions, charging, crediting, and other related functions which involve preparing/processing paperwork and data entry
  • Compiles reports/lists and statistical data
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Handled daily scheduling tasks and provided administrative support for entire department.

Contact Representative

Department Of Treasury, IRS
01.2022 - 11.2022
  • Apply multitasking and expert-level soft communication skills to provide high-scoring 100% efficient customer service to individual taxpayers, representatives, professional stakeholders, and other government officials
  • Utilize sophisticated interviewing techniques to review individual circumstances and goals and advise on most advantageous ways to meet them
  • Answer inquiries involving laws, rules, regulations, and policies subject to frequent legislative changes, amendments, or precedent decisions that affect specific conditions
  • Describe what future actions are necessary to achieve voluntary compliance by computing and advising tax liability and probable assessment of taxes
  • Develop, analyze, and evaluate information involving records research and each inquiry's nature.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Educated customers on company systems, form completion, and access to services.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Investigated and resolved customer inquiries and complaints quickly.

Administrative Assistant

Ark Systems
01.2021 - 04.2021
  • Performed administrative duties such as handling phone calls, scheduling meetings, maintaining files, coordinating calendars, preparing expense reports, and ordering and stocking sprinkler supplies
  • Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed customer orders accurately and within agreed time frames to meet service standards.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment, and services.

Estimating Coordinator

HBW Construction
06.2018 - 07.2020
  • Oversaw complex bidding process for local government, and state projects from procurement of documents to submission of bids, ensuring compliance with all legal requirements and project specifications
  • Worked closely with subcontractors, negotiating prices, validating required licensure, and communicating technical specifications
  • Handled operational logistics and diverse administrative tasks, including drafting correspondence and responding to phone and email inquiries.
  • Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
  • Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
  • Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges

Executive Assistant

HBW Construction
06.2018 - 07.2020
  • Provided executive support to management and project managers, including heavy travel, expenses, and accounting
  • Organized numerous office files and continually update the company's contact and mailing lists
  • Maintained OSHA logs, safety statistics, incident alerts, and workers comp files
  • Edited and maintained policies and procedure manuals.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Handled confidential and sensitive information with discretion and tact

Admin/AP Coordinator

Emerald Construction
02.2018 - 05.2018
  • Answering telephone calls, emails, and letters from existing and new vendors
  • Scheduling, organizing, and coordinating business meetings and conference calls
  • Making travel arrangements for executives, preparing expense vouchers for accounting purposes, maintaining, and ordering office supplies for the main office and job sites
  • Ensured confidentiality of company's documents and timely starting and completion of projects
  • Assisted in downloading bid documents and completing pre-bid qualifications promptly.
  • Maintained vendor files per company internal controls.
  • Supported reporting requirements of accounting and finance teams.

Education

Currently completing courses in business marketing and management -

Community College of Baltimore County
01.2026

Skills

  • Schedule Management
  • Legal Document Preparation
  • Digital File Management
  • Office Supplies and Inventory
  • Document and File Management
  • Organize Files
  • Accounts Payable and Accounts Receivable
  • HIPAA Guideline Compliance
  • Administrative Procedures
  • Email Correspondence
  • Microsoft Office
  • Mail Distribution

Timeline

Secretary

Northside Hospital
02.2023 - 06.2023

Contact Representative

Department Of Treasury, IRS
01.2022 - 11.2022

Administrative Assistant

Ark Systems
01.2021 - 04.2021

Estimating Coordinator

HBW Construction
06.2018 - 07.2020

Executive Assistant

HBW Construction
06.2018 - 07.2020

Admin/AP Coordinator

Emerald Construction
02.2018 - 05.2018

Currently completing courses in business marketing and management -

Community College of Baltimore County

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Betty ArmandAdministrative Assistant