Eboni Willis
Dallas
Summary
Customer Service Professional and Daycare Worker experienced in delivering quality service and fostering positive relationships to enhance customer satisfaction and drive business outcomes. Developed engaging activities and structured routines for children in educational settings, ensuring safety and promoting learning. Recognized for strong communication skills, reliability, and a compassionate approach to teamwork.
Overview
23
23
years of professional experience
Work History
Staff Team Lead
Advantage Solutions
07.2023 - Current
- Trained new team members on company procedures and safety requirements to ensure compliance and effective onboarding.
- Fostered teamwork and open communication through employee recognition initiatives, contributing to a positive work environment.
- Acted as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values.
- Coached team members in job task techniques, enhancing their skills and overall team performance.
CUSTOMER SERVICE REPRESENTATIVE
Beacon Hill Staffing
11.2021 - 02.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, resolving disputes while ensuring customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided tailored advice and assistance to customers, considering individual preferences and requirements.
- Updated customer account information in database for accuracy and accessibility. to maintain customer records.
- Maintained customer satisfaction by proactively addressing needs and resolving concerns.
- Provided advice and assistance to customers, addressing their specific needs.
Collection/Customer Service Agent
Dallas Endoscopy
03.2019 - 04.2021
- Demonstrated professionalism in customer interactions, fostering positive experiences and loyalty.
- Resolved customer account discrepancies and concerns, enhancing satisfaction and trust.
- Addressed customer account discrepancies and concerns.
- Returned routine customer calls promptly to address inquiries.
- Adapted seamlessly to new systems and processes, maintaining consistent productivity levels throughout transitions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.
- Improved overall efficiency by providing constructive feedback to peers during team meetings.
Caretaker
Pats little pecan ranch daycare
Mesquite
04.2017 - 03.2019
- Assisted in developing age-appropriate educational activities for children.
- Monitored children's behavior and ensured a safe environment for play.
- Supervised daily activities and interactions among children at daycare.
- Communicated effectively with parents regarding children's needs and progress.
- Prepared and served nutritious snacks while promoting healthy eating habits.
- Maintained cleanliness and organization of play areas and learning spaces.
CUSTOMER SERVICE REPRESENTATIVE
Humana
01.2015 - 02.2018
CUSTOMER SERVICE REPRESENTATIVE
Connextions, United Healthcare
05.2012 - 12.2014
CUSTOMER SERVICE (CASHIER)
Walmart
09.2003 - 03.2012
Education
HIGH SCHOOL DIPLOMA -
Dallas Can Academy
Skills
- Call center operations
- Office Management
- Payment Processing
- Microsoft Office Proficient
- Workplace Safety
- Staff Training
- Team leadership
- Team management
- Leadership development
- Team-building activities
- Conflict resolution
- Problem-solving abilities
- Critical Thinking
- Advanced communication skills
- Verbal communication
- Active Listening
- Telephone etiquette
- Empathy skills
- Health and safety
- Classroom management
- Parent relations
- Youth mentorship
References
References available upon request
Timeline
Staff Team Lead
Advantage Solutions
07.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Beacon Hill Staffing
11.2021 - 02.2023
Collection/Customer Service Agent
Dallas Endoscopy
03.2019 - 04.2021
Caretaker
Pats little pecan ranch daycare
04.2017 - 03.2019
CUSTOMER SERVICE REPRESENTATIVE
Humana
01.2015 - 02.2018
CUSTOMER SERVICE REPRESENTATIVE
Connextions, United Healthcare
05.2012 - 12.2014
CUSTOMER SERVICE (CASHIER)
Walmart
09.2003 - 03.2012
HIGH SCHOOL DIPLOMA -
Dallas Can Academy