Betty Campbell-Abrams
Houston,TX
Summary
Devoted worker brings great people skills, attention to detail and organized approach to managing high workloads. Assists individuals of diverse backgrounds with basic needs and coordinates referrals for advanced cases. Great at managing time and advanced with word processing software, database research and digital recordkeeping systems.
Overview
28
28
years of professional experience
Work History
Legal Instrument Examiner
DHS, U.S. Coast Guard NMC Houston REC
07.2003 - Current
- Evaluate applications for Streamlined Evaluation Program (SEP), Deck and Engine Licenses, Merchant Marine Documents, Standards of Training, Certification and Watching for Seafarers (STCW), and Certificates of Registry. Verify that mariners qualify for merchant mariner credentials by reviewing applications for accuracy, completeness, and compliance with requirements as outlined in the Code of Federal Regulations and Coast Guard Policies. Review and assess applications and support documents per established regulations to follow up on missing or deficient information. Relay and discuss the status of applications with mariners, maritime schools, and companies. Print, review, and complete administration input for licenses, merchant marine documents, and STCW in MMLD. Thorough knowledge of Title 46 US Code, 46 Code of Federal Regulations (CFR) Part 1-40, Marine Safety Manual (MSM) Volume III, Navigation and Vessel Inspection Circulars (NVICs), NMC Guidance Policy, D8 Policy Letters and Regional Examination Center (REC) Policy Letters. Establish and maintain logs and filing and ensure that all records are complete, accurate, and up to date. Perform data entry and maintain various computer databases. Explain and provide licensing, merchant marine documents, and STCW application packages, regulations, and policies to the general public.Receive, respond to complaints, and resolve a variety of problems related to evaluations and applications. Provide general information orally and in writing to the public with guidelines of the Freedom of Information Act (FOIA) and Privacy Act concerning mariner files. Great ability to establish a successful working relationship internally as well as externally. Strong ability to effectively present information in one and small-group situations to mariners, coworkers, maritime schools, and companies. Uncommon ability to work under pressure and frequent interruptions. Remarkable ability to work well with the public and effectively deal with angry, irate, or disgruntled mariners. Operate the cash register, receive, verify, and process user fees and post in the mariner fees area in MMLD; reconcile checks, money orders, and credit card receipts daily; prepare daily user fees summary reports, investigate and resolve any out-of-balance problems. Review, verify, and assess pay.gov Payment transactions per established guidelines to follow up on missing, incorrect, or deficient. Prepare refund request to submit to Finance Center. Respond to inquiries and investigate/resolve problems related to user fee transactions, returned checks insufficient funds wrong amount written, or credit card declines or wrong account numbers. Research, process and verify supply orders. Perform various general clerical tasks, including time and attendance, data entry, typing routine correspondence and standard forms; operating routine office equipment, process, sorting, screening, reviewing, and distributing incoming and outgoing mail.
User Fee Collection Clerk
DHS, U.S. Coast Guard NMC Houston REC
06.2000 - 07.2003
- Receive and process payment fees from the general public or industry by check, credit card, or other authorized financial instruments. Maintain, balance, and reconcile collection records. Record, secure, and safeguard undepositied funds. Ensure payments are credited to the appropriate accounts and those transactions are documented to reflect products/services provided. Identify sources of discrepancies and determine entries/actions required for balancing accounts. Maintain files for all payment documents for validity, completeness, and accuracy of accounting data. Analyze accounting data and prepare reports for management. Post entries to the appropriate mechanized subsidiary account. Reconcile several interrelated accounts. Prepare replies to claimant's telephone or written inquiries regarding payment problems. I spent countless hours volunteering my time reviewing regulations and policies to become a proficient evaluator. I have evaluated original and renewal applications to help keep the workload down. I have processed endorsements to licenses and documents, medical waivers, NDR hits, and discrepancy letters and performed miscellaneous clerical and administrative duties pertaining to the preparation and issuance of licenses and MMD cards. Due to overtime funding, I have evaluated more than 450 licenses and documents, displaying superb teamwork in reducing the ever-increasing backlog to a minimum.
Campus Cashier
El Paso Community College
11.1995 - 06.2000
- Responsible for providing ongoing collection, disbursement and petty cash management consisting of receiving and processing variety of cash, check and charge payments; preparing customer receipts; providing cashing services; explaining and enforcing check cashing policies; allocating monies received to proper accounts; balancing and verifying receipts and audits; preparing and making bank deposits; preparing check requests; cutting and processing manual checks; managing and monitoring petty cash fund and disbursements; disbursing payroll, travel, student loan and grant checks; balancing and processing of student tuition fees and refunds; providing on work direction, training and guidance; preparing journal entries, change orders, check records/files; preparing, verifying and submitting all required and reports.
Education
Bachelor of Science - Business Administration
University of Phoenix
Katy, TX2008
Associate of Applied Science - Office Administration
El Paso Community College
El Paso, TX1998
Skills
- Training courses on Evaluator 2004, Falsified Document by Immigration & Naturalization Service 2002, Explosives Recognition Training by Bureau Of Alcohol, Tobacco & Firearms 2002, Introduction to Computers & Applications, Spreadsheets Microcomputer 1996, Business & Professional Communication 1998, Business Management 1999, Human Resources Management 2002, Principles of Management 2001, Customer Service Training 2000, Auditor 2006, Purchase Order Clerk 2002, Collection Clerk 2000, Time & Attendance Clerk 2006, Mail Clerk 2006, Stress Management 2004, Paper & Time Management 2004, Interpersonal Communication 2004, Safety Awareness Training 2005, Security Awareness Training & Education 2005, File Transferring by National Record Center 2002, Coast Guard Team Commendation, REC database, MMLD database, Data Entry, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Access, Adobe Acrobat Reader, Peachtree, Apache, 10-Key, Fax Machine, Copy Machine, Label Machine, Scanner Machine, MMD Printer, Cash Register, Credit/Debit Card Machine, Calculator, Payment Processing, Mail Processing and PayGov
Affiliations
Created in the Daughters, Palestine Court #49, Mobile, AL in 2013
* Elected and served as 1st Lt. Commandress from 2014 - 2018
* Elected and served as Illustrious Commandress from 2019 - 2021
* Appointed as Deputy for the Oasis of Mobile, Alabama, January 2022
Initiated into the Order of the Golden Circle, PHA, Rho Nu Assembly #17, Mobile, AL in
2017
* Elected and served as Standard Bearer from 2020 - present
Federal Women's Program Council from 2001 - 2010
Human Relations Council from 2012 -2014
Morale Committee from 2015-2016
Timeline
Legal Instrument Examiner
DHS, U.S. Coast Guard NMC Houston REC
07.2003 - Current
User Fee Collection Clerk
DHS, U.S. Coast Guard NMC Houston REC
06.2000 - 07.2003
Campus Cashier
El Paso Community College
11.1995 - 06.2000
Bachelor of Science - Business Administration
University of Phoenix
Associate of Applied Science - Office Administration
El Paso Community College
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