BETTY DAPHINIS DAPHINIS
Kissimmee,FL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Walgreen Pharmacy
02.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Office Manager
ORANGE CHIROPRACTIC & WELLNESS CENTER LLC
09.2020 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Guest Service Agent
ATS
02.2019 - 10.2021
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
Assistant Manager
SOUTH ORLANDO CHIROPRACTIC LLC
03.2017 - 01.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Bachelor of Science - Communications
Episcopal D'HAITI
PORT AU PRINCE11.2021
Bachelor of Science - Law
EDSEG
PORT AU PRINCE 12.2020
Skills
- Quality Control
- Till Counting
- Brand Representation
- Customer Service Optimization
- Customer service optimization
Affiliations
- National Association of Social Workers
- Society of Human Resource Management
- American Marketing Association
Languages
French
Native or Bilingual
CREOLE
Full Professional
Timeline
Call Center Representative
Walgreen Pharmacy
02.2023 - Current
Office Manager
ORANGE CHIROPRACTIC & WELLNESS CENTER LLC
09.2020 - Current
Guest Service Agent
ATS
02.2019 - 10.2021
Assistant Manager
SOUTH ORLANDO CHIROPRACTIC LLC
03.2017 - 01.2019
Bachelor of Science - Communications
Episcopal D'HAITI
Bachelor of Science - Law
EDSEG
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